Account Manager

Account Manager

Location Preferences: Hudson, OH | Hybrid

About PartsSource

PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 U.S. hospitals and 15,000 clinical sites, we empower providers and service organizations to maximize clinical availability for patient care. Our platform digitizes and automates the procurement of parts, services, and training, creating a data-driven, reliable, and efficient digital supply chain for healthcare.

Our team members thrive when they feel ownership, respect, and success. We value collaboration, innovation, and diverse perspectives—fueling our performance, growth, and impact. Together, we’re committed to Ensuring Healthcare is Always On®, for our customers, patients, and communities.

About the Job Opportunity

As an Account Manager at PartsSource, you will own a portfolio of healthcare provider accounts — building trusted relationships, growing revenue, and ensuring our customers maximize the value of the PartsSource platform. This is a field-facing, consultative sales role at the intersection of technology, healthcare operations, and relationship management.

Account Managers sit at a pivotal career level within our Sales organization (Grade 6–7), with a dual IC/manager track. High performers can grow into Senior Account Manager or step into people leadership as a Manager of an End Market team. Both paths are valued and rewarded.

Evergreen Talent Pipeline Notice:

This is an evergreen job posting created to build a pipeline of qualified candidates for future Account Manager opportunities. While we may not have an immediate opening at the time of application, we review candidates on an ongoing basis and will reach out as roles become available.

What You Will Do

Account Ownership & Growth

• Own a defined portfolio of hospital systems, IDNs, and clinical sites with clear revenue and retention targets
• Develop account plans that identify expansion opportunities across SaaS, services, and parts procurement
• Drive cross-sell and upsell growth within assigned accounts through consultative needs assessment
• Lead renewal conversations and proactively address risk to protect and grow the book of business

Customer Relationship Management

• Build and maintain trusted relationships with supply chain directors, biomedical engineers, CFOs, and clinical ops leaders
• Conduct regular business reviews that tie PartsSource value to measurable operational and financial outcomes
• Serve as a strategic advisor who understands each customer's equipment environment, procurement challenges, and goals
• Manage escalations with a solutions-oriented approach that strengthens the long-term relationship

Sales Execution & Pipeline Management

• Run structured sales processes including discovery, proposal, negotiation, and close
• Maintain accurate opportunity data, pipeline reporting, and forecasting in Salesforce
• Collaborate with Customer Experience, Product, and Operations to ensure delivery on commitments
• Stay current on competitive alternatives, market trends, and HTM/clinical engineering dynamics

Market & Product Expertise

• Develop fluency in PartsSource platform capabilities across parts procurement, services, and SaaS
• Understand the equipment categories, service contracts, and sourcing economics your customers manage
• Translate technical product features into operational and financial value for diverse stakeholder audiences

What You Will Bring

Required

• 4–8 years of B2B field sales or account management experience
• Demonstrated ability to grow and retain a portfolio of accounts against revenue targets
• Experience managing complex sales cycles with multiple stakeholders
• CRM discipline and forecasting accuracy (Salesforce strongly preferred)
• Willingness and ability to travel within assigned territory

Preferred

• Experience selling into or working at healthcare organizations including IDNs, hospital systems, ambulatory networks, or health systems
• Familiarity with companies such as Vizient, Premier, GHX, R1 RCM, Agiliti, TriMedX, Accruent, GE HealthCare, Siemens Healthineers, Philips, or comparable healthcare technology and services firms
• Understanding of healthcare supply chain, clinical engineering, biomedical services, or medical equipment lifecycle management
• Background in SaaS, healthcare technology, medical device distribution, or HTM services
• Bachelor's degree required; MBA preferred

Who We Are Looking For

You are a consultative account manager who earns customer trust quickly, navigates complex organizations with ease, and consistently delivers results. You may be coming from a healthcare GPO, a medical technology company, a healthcare SaaS platform, or a services organization. What defines you is a track record of growing accounts, a genuine curiosity about your customers' operations, and the persistence to see complex deals through.

• Act Like an Owner: You treat your book of business like your own — with accountability for revenue, retention, and customer success
• Serve with Purpose: You prioritize customer outcomes and connect solutions to meaningful healthcare impact
• Adapt to Thrive: You navigate ambiguity in complex accounts and evolving priorities with confidence
• Collaborate to Win: You bring together internal teams to deliver for customers without friction
• Challenge the Status Quo: You use data and insight to propose better approaches and stronger solutions