Account Manager

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

The Account Manager manages a portfolio of restaurants and is responsible for the full customer lifecycle. 

Note: This is a Kansas City based field role managing a portfolio of accounts in the local area and remote areas outside KS, MO and NE.

Key Responsibilities and Duties:

• Cultivate and build upon existing high-level relationships to serve as a trusted advisor to Restaurants. 

• Assist restaurant management with configuration to optimize reservation flow

• Understand customer needs and identify sales opportunities to sell premium marketing tools 

• Build and utilize data-driven presentations for ongoing business reviews

• Achieve company goals and sales objectives set quarterly.

• Track weekly meeting activity in Salesforce

• Monthly meetings with Elite members

• Act as an advocate for restaurant customers and resolve cross-functional issues

• Act as the high-level point of contact for restaurant customer concerns

• Work with the Marketing team to help design and execute restaurant specific marketing programs and drive participation in promotional programs

• Capture feedback from restaurants to suggest feature and functionality requirements for product upgrades

• Educate operators about trends in the industry and offer actionable, data driven insights

• Lead restaurant retention rate; aid in the re-signing of customers with expired contracts

Experience and skills desired:

• Account management or equivalent experience in a restaurant/hospitality environment; validated customer service skills

• A good listener, capable of understanding restaurants business objectives

• Deep expertise in restaurant operations and management including comprehension of P&L and financial statements

• Ability to work across many departments to take on problems and achieve results

• Keenly track economic and industry drivers and understand implications on the restaurant business, including identifying new business opportunities

• Ability to handle objections and comfortable with a consultative sales approach

• Confident in the delivery of training and speaking in front of groups

• Excellent social and organization skills: task prioritization, effective time management

• Strong writing, presentation and interpersonal skills

• Analytical and data driven approach for making and supporting business decisions

• Knowledge of Google Suite and understanding of Apple products and operating systems

• Appreciate working in an unstructured and forward-thinking environment

• College degree preferred

• Valid driving license and transportation (all business related travel expenses reimbursed)

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year

• Focus on mental health and well-being:

  • Company-paid therapy sessions through SpringHealth

  • Company-paid subscription to Headspace

  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

• Paid parental leave

• Generous paid vacation + time off for your birthday

• Paid volunteer time

• Focus on your career growth:

  • Development Dollars

  • Leadership development

  • Access to thousands of on-demand e-learnings

• Travel Discounts

• Employee Resource Groups

• Competitive retirement and health plans

Note for MA applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $70,000 - $80,000 USD.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.