Account Manager

About OpenSesame

OpenSesame is transforming workforce development with an AI-powered marketplace of over 50,000 skill-building courses. We help organizations build skills and stay compliant through a high-quality content catalog, seamless LMS/LXP integrations, and advanced capabilities like skills-based curation and multilingual content creation. More than 2,000 companies, including 150+ of the Global 2000, rely on OpenSesame to develop the world’s most productive and admired workforces.

Learn more: www.opensesame.com/about

About the Role

At OpenSesame, growth doesn’t stop with the initial sale. The Account Manager plays a critical role in expanding the impact of our platform by uncovering new opportunities within existing customer relationships.

This role is about momentum. You will act as the hunter inside our customer base, identifying new buying centers, introducing customers to high-value solutions like Simon and Oro, and helping organizations get more value from their learning investments. You’ll build relationships with net-new stakeholders, lead consultative expansion conversations, and convert curiosity into measurable revenue growth.

You will partner closely with Customer Success Managers to align on customer goals and outcomes, while owning the expansion motion from discovery through close.

Success Profile (How You’ll Excel)

The strongest candidates:

• Have the instincts of a hunter and the discipline of a strategist.
• Love finding the opening, asking the right question, and creating opportunities where none existed.
• Thrive on building relationships quickly and expanding them deliberately.
• Are naturally consultative and able to connect organizational goals to OpenSesame solutions.
• Work seamlessly with CSMs without losing ownership of the expansion sales motion.

Performance Objectives

Establish Expansion Coverage and Account Insight (0–90 Days)

• Build a deep understanding of account structure and proactively identify untapped departments, new stakeholder groups, and emerging initiatives where OpenSesame can add value.
• Break into new areas of the organization and drive the first conversation, establishing OpenSesame as a strategic partner.
• Deliver consistent expansion revenue by executing a targeted outreach and account penetration strategy.

Accelerate Cross-Sell Growth for Simon and Oro (90–180 Days)

• Master Simon and Oro’s value propositions and quickly become fluent in telling their impact story.
• Identify where these new solutions solve challenges not addressed by customers’ current learning approach.
• Lead the cross-sell sales motion—from gap analysis to proposal—to expand account footprint and introduce customers to OpenSesame’s evolving product ecosystem.

Deliver Scaled Account Growth and Expansion Impact (By 12 Months)

• You consistently exceed expansion revenue goals and drive meaningful adoption of Simon and Oro across multiple accounts.
• You unlock new buying centers and net-new stakeholder relationships, expanding OpenSesame’s footprint across departments and teams.
• Your Customer Success partners describe you as a force multiplier for account growth, enabling seamless transitions from expansion to adoption and execution.
• You maintain a strong, strategic expansion pipeline rooted in thoughtful account penetration plans and disciplined forecasting.
• Customers experience a cohesive, value-driven partnership that aligns your expansion efforts with CSM-led outcomes and long-term success.

Sustain Strategic Relationships and Disciplined Account Growth (Ongoing)

• Form and maintain trusted, influential relationships across HR, L&D, talent development, operations, and other functional groups, navigating complex organizations to uncover champions, sustain multi-threaded engagement, and adapt to organizational change.
• Conduct strategic conversations that surface future initiatives, budget cycles, and organizational priorities.
• Collaborate closely with Customer Success Managers to align on evolving account goals and customer outcomes, using their insights to continuously refine expansion strategy and target high-likelihood buying centers.
• Maintain rigor around CRM accuracy, forecasting, and account planning to support predictable expansion performance.
• Develop and update structured account growth plans that map buying centers, stakeholder relationships, expansion plays, and product priorities over time.

You might notice we don’t list a traditional set of requirements or buzzwords here. That’s intentional. We’re looking for proven examples from your career that show you can build systems, lead teams, scale ecosystems, and drive results.

When you look back a year from now, you’ll know you’ve made OpenSesame stronger, faster, and more scalable because of the partner organization you built and led.

Location: This position can be based anywhere in the US. We operate as a remote-first company, and invest in mandatory all-company meetings several times a year in addition to required team travel as necessary. We require up to 15 days of travel per year, with senior management and leadership teams requiring up to 35 days.

Compensation: The base salary range for this role is $80,000–$105,000, with on-target earnings (OTE) of $120,000–$160,000. At OpenSesame, we offer a comprehensive benefits package to employees upon hire, including professional development, ISOs, health insurance, 401(k) matching, and paid time off. 

Performance Driven: We're looking for self-starters with a track record of delivering excellent results, and we're highly selective about who we hire. We don't focus on typical job requirements, instead, we're interested in specific examples from your past experiences.

Equal Employment Opportunity: OpenSesame is an Equal Employment Opportunity and Affirmative Action employer that values and welcomes diversity. We do not discriminate on the basis of various legally protected characteristics, including criminal history, and strive to provide reasonable accommodations to qualified individuals with disabilities. We prioritize safety and security and may use your information accordingly, and you can contact us for assistance or accommodations during the job application process. 

Pay Transparency: At OpenSesame, we prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals. We provide competitive and fair compensation to our employees based on their skills, experience, and performance.

CPRA (California Candidates): When you submit your application, OpenSesame may collect and use your personal information in accordance with our privacy policy and the CPRA. This may include personal details and employment history, and will only be used for employment-related purposes. We may share this information with third-party service providers, but we will not sell it to third parties. If you have any questions or concerns, please contact us, and for more information on your rights under the CPRA, refer to our privacy policy or the California Attorney General's website.