Account Manager NL

Want to be an integral part of VanMoof’s exciting new chapter? Currently we’re re-engineering how we ride, and as our new Inside Account Manager, you’ll play a big role in helping define our future and our relationship with our partners. 

As our inside Account Manager you are the go-to between our Retail Partners as well as the Sales representatives in the field. You will build and maintain relationships with your assigned retail partners as you are the point of contact for many of their questions. Taking full ownership of administrative tasks, onboarding partners and business support requests. You are the brains and hands for the sales representatives in the field, working closely together as equals to make sure our partners have everything they need to provide outstanding service and to grow together with VanMoof. 

Sales figures will be supported when building and maintaining an outstanding relationship with our resellers. Make sure your accounts are feeling confident with our products by helping them to Training, Onboarding and showing them the online tools they can use. You are the liaison between Support, Operations and our Sales team. Align with your colleagues on a daily basis to see if there is anything you can help with by being their inside partner at VanMoof. Together with the outside sales representative you are managing the area appointed to you, both proactive and responsive. 

What you’ll do:

• You are responsible for the partner network in the Netherlands/Belgium.
• The first point of contact for our retail partners (both Sales and Service) as well as the sales representatives in the field.
• Resolve escalations in a creative and timely manner.
• Lead continuous improvements to keep the partner network happy and moving.
• Build, maintain and expand relationships with our partners.
• Work on understanding the technicalities of our bikes.
• Find and onboard new partners, handling administrative tasks and supporting partners where needed.
• Closely working with Support, Operations and your Sales team to support partners with all kinds of requests.
• Visit partners when needed, approx 1 day/week.
  

What you'll bring:

• 2+ years experience in commercial roles (B2B). 
• Proven track record in customer facing problem solving.
• Business/entrepreneurial mindset to go the extra mile.
• Passion and curiosity for e-bike industry.
• Proactive team player and good communicator. 
• Ability to hit the ground running from day one.
• Fluent in Dutch and English.
• You have a driver's licence.

What you'll get:

• 26 paid holidays for you to unwind.
• Additional paid leaves for special occasions, e.g. marriage/bereavement, maternity/paternity, and moving houses, etc.
• Your Birthday off!
• Possibility to join our test bike program and become a VANMOOF rider.
• All the tools/equipment you'll need to do the best job possible.
• Working from home allowance of €2,45/day (maximum five days per week).
• Commuting reimbursement is applicable if the distance (>10 km) is too far to bike.
• 10% discount on additional insurance and dental insurance at Zilveren Kruis.
• Pension plan.
• Unlimited free consultations for mental well-being with Open Up.
• Snacks & beverages at the office to keep you moving at our lovely HQ Amsterdam office in the city centre.
• Hybrid working environment.

About us

We’re obsessed with cities. So are our bikes. Truly city-proof, they shrink long commutes, scare off bike thieves, and amplify your pedal power while making city journeys a pleasure.

We became the definitive city e-bike and, although we went through some issues in 2023, we’ve got new owners and a renewed focus. We’re re-engineering how we ride and we’re excited about the future. Join us and be part of our next chapter.

Job descriptions are difficult to interpret. We understand you might not tick all the above boxes. The truth is, we don't either. If you're excited about our upcoming challenges, we encourage you to apply now!