Account Manager

Overview

Ready to guide businesses into the future of AI communication? As an Account Manager at Natterbox, you will be the strategic partner helping our customers harness the power of our intelligent, AI-driven solutions. You will be the trusted advisor for a portfolio of key accounts, showing them how to unlock transformative value, gain powerful insights from their data, and redefine what is possible for their business. We are looking for a commercially sharp and customer obsessed individual, who is passionate about the role AI plays in driving exceptional outcomes and growth.

What you'll do

• Cultivate a portfolio of key accounts, orchestrating their journey to ensure they achieve exceptional, measurable outcomes with our intelligent platform.
• Command the commercial relationship from end to end, proactively driving renewals, identifying strategic growth opportunities, and ensuring long-term customer partnership.
• Build deep advisory relationships with key stakeholders, becoming their trusted partner and a powerful internal advocate for their business.
• Leverage data and platform insights to guide strategic conversations, demonstrate tangible value, and deliver compelling quarterly business reviews.
• Partner with technical experts and cross-functional teams to create a seamless customer experience, from accelerating product adoption to ensuring swift resolution of challenges.
• Develop and execute dynamic account plans that provide clear strategic direction and ensure every customer is set up for success.
• Act as a vital feedback loop, channelling customer insights to help shape the future of our AI product and service offerings.
• Embody the Natterbox brand in every interaction, demonstrating professionalism, sophistication, and a human-centred approach.

Requirements

You are a customer-centric professional with a strong commercial background, ready to make a significant impact. Your foundation includes:

• A strong track record in B2B SaaS, with at least three years of experience in an Account Management or similar customer-facing role where you have carried a quota.
• Proven commercial expertise, with demonstrable success in managing renewals, driving strategic upsell opportunities, and confidently articulating ROI to senior stakeholders.
• Exceptional relationship-building skills, enabling you to create powerful connections with customers and collaborate effectively with internal teams.
• A structured and strategic approach, including proficiency with CRM platforms like Salesforce for meticulous account planning and health tracking.
• A genuine passion for customer success, driven by a deep curiosity about how intelligent technology can solve complex business challenges.

What will set you apart

We are looking for more than just experience; we seek an individual who brings a unique combination of energy, curiosity, and strategic confidence to every interaction. You will truly stand out if you:

Thrive in the dynamic environment of a high-growth technology company, viewing change not as a challenge, but as an opportunity.

Bring a data-fluent and consultative mindset, using insights to shape account strategy and guide customers towards achieving their most ambitious goals.

Are genuinely excited by the future of conversational AI and its profound impact on reshaping the entire customer journey, and you are passionate about being at the forefront of that transformation.

Benefits

Alongside a competitive salary and competitive commission plan, we offer a great range of benefits:

• Hybrid working (with an expectation of 2 days minimum in London, Victoria, WeWork
• 25 days holiday increasing to 30 days. (after 2 year service)
• A range of employee perks from Perkbox
• EAP via Vivup

After a successful probationary period, you will also receive

• Private health insurance (currently with Vitality)
• Share options

Note some of our benefits are non contractual and are provided at Natterbox’s discretion.