Job Summary
This role will serve as the primary contact for Heavy Duty (HD) Original Equipment Manufacturer (OEM) and Service Operations accounts, maintaining high standards of customer satisfaction within their area of responsibility. The primary responsibility will be to increase the unit volume of the primary account at the customer level. This individual will interact with all organizational levels, including Marketing, Pricing, Purchasing, Materials Planning, Engineering, and Sales, regularly.
Principle Responsibilities
- Serve as the primary contact in an HD OEM customer environment where interactions are varied and require knowledge in Engineering, Pricing, Purchasing, Materials Planning, Marketing, and Warranty as it relates to suspension systems and components support.
- Act as customer advocate to ensure timely execution of actions and communicate results to all applicable internal and external teams.
- Develop strategies to increase sales, targeted not only at discretionary purchases, but also at new markets and opportunities that exist for the OEM and Service channels of distribution.
- Determine relative strengths and weaknesses of our competitors and communicate to marketing and sales groups.
- Gain access to all relevant information on customer suspension system programs/promotions and communicate to all applicable teams.
- Represent the company in appropriate production discussions to minimize miscommunication while maximizing coordination.
- Spearhead efforts within OEMs to gather sales data in a format that will measure the effectiveness of the sales organization.
- Maintain and update files for designated accounts.
- Gather and analyze competitive information to assess our relative position for subsequent action determination.
- Provide consultant resources to the OEM Service marketing/sales organizations by developing marketing programs and sales promotions tailored to the unique strengths of each OEM.
- Consult customers in developing aftermarket strategies that leverage Gabriel's experience in the same channel.
Competencies:
- High energy and positive attitude are key characteristics.
- Is a Hunter, driven to achieve sales growth objectives.
- Is Committed to Customers - meets commitments to internal and external customers; continually searches for ways to improve customer service; seeks and uses feedback from customers; focuses the organization on efforts that add significant value to customers; consistently drives for increased responsiveness to meeting and anticipating customer needs.
- Strong written and presentation skills with the ability to communicate to an audience in a formal setting.
- Develops relationships with key people at all levels; actively involved and accessible for ideas, help, and support.
- Ability to plan and manage meetings to make effective use of time.
- Consistently involves the appropriate people and teams across boundaries in planning and executing goals and solving problems.
- Delivers on commitments and shows consistency between words and actions.
- Highly organized, results driven and detail oriented.
- Extremely self-motivated.
Education/Experience:
- Bachelor’s degree in business, marketing, engineering or related field.
- Experience working with major HD OEM organizations such as Navistar, Hendrickson, SAF Holland, etc.
- Experience working with OEM and Aftermarket Customers.
- Minimum of 1-3 years experience preferably in heavy duty products.
- Ability to negotiate effectively.
- Proven organizational abilities to successfully interact, develop, maintain and follow through on responsibilities.
- Demonstrated strong product and technical knowledge.
- Proficiency in SAP, Sharepoint and Microsoft Office applications, including Word, Excel, and PowerPoint
All your information will be kept confidential according to EEO guidelines. This is a full-time, direct-hire position.
