Account Manager (m/f/d) - Remote (Germany)

Empower businesses to succeed! Sastrify is building the future of software management. Our AI-powered platform helps IT, Procurement, and Finance teams discover, acquire, and optimize their software landscape.

Launched in 2020 and backed by leading venture capital investors like FirstMark (who also supported Airbnb, Shopify, and Pinterest), we already serve hundreds of clients globally, including forward-thinking tech leaders such as TeamViewer, sennder, tonies, and On. Joining Sastrify means being part of a fast-paced, forward-thinking team where your work will make a real difference.

As an Account Manager at Sastrify, you will be the strategic architect of our customers' long-term success. This is a unique opportunity to act as a commercial partner for some of the most innovative companies in the world. While traditional account management roles often focus on simple retention, Sastrify offers a steep learning curve at the intersection of Finance, IT, and high-level commercial strategy. You will gain deep exposure to the SaaS ecosystems of hundreds of diverse companies, building C-level relationship skills and commercial expertise that few other positions can offer.

Your mission is strategic growth: managing the full account lifecycle, identifying untapped revenue potential, and ensuring our customers realize the maximum value from working with Sastrify.

You’ll be working closely with Sven Lackinger, our CEO and Co-Founder.

What you’ll do as our Account Manager (m/f/d)

• Manage Strategic Accounts: Oversee a portfolio of customers, ensuring a deep understanding of their goals, health, and commercial potential. Your primary mission: expanding the revenue of the customer portfolio.
• Maximize Account Value: Identify upsell and cross-sell opportunities to grow revenue from each account, based on customer needs and potential.
• Facilitate seamless Onboarding: Collaborate with Account Executives for a smooth customer handover, ensuring quick and impactful onboarding with the support of Customer Support as required.
• Drive Product Adoption: Help customers understand and leverage the value of Sastrify's solutions, resolve blockers, and guide them in implementing best practices.
• Resolve issues efficiently: Proactively identify and address any issues that prevent customers from receiving maximum value, ensuring their timely resolution with Customer Support assistance.
• Monitor Customer Health: Utilize KPIs to track customer satisfaction and engagement, identifying risks and potential upsell opportunities.
• Build and nurture Relationships: Develop strong connections with decision-makers, conducting regular check-ins, Executive Business Reviews, and in-person meetings to ensure account satisfaction and growth.
• Provide Product Insights: Gather customer feedback on product functionality, relay insights to the Product team, and use updates to drive further engagement and upselling.
• Ensure smooth Contract Renewals: Support contract negotiations and renewals, ensuring continuous customer satisfaction and engagement.

Requirements

• You have a university degree in Business Administration, Economics, IT, or a related field.
• You bring 3+ years of experience in Account Management, Sales, or Customer Success, ideally within the B2B software industry.
• You thrive in a fast-paced environment and have a proven ability to manage a full commercial lifecycle with a focus on expanding account revenue.
• You have strong interpersonal skills and are comfortable building trust and negotiating with C-level executives.
• You are a proactive team player who is excited to bring innovative ideas for account growth and process improvement.
• You possess outstanding oral and written communication skills in both German and English.
• This is a Remote position based anywhere in Germany. 

Benefits

• Build strong technical and market expertise in the high-growing SaaS market.
• Full responsibility from day one.
• Work with our amazing international team (we have Sastronauts from 15+ different nationalities).
• 30 days of vacation.
• Flexible working hours.
• Learning budget.
• State-of-the-art equipment and equipment budget.
• In-person Gatherings.

Application Process

• Interview with Talent Acquisition Manager
• Interview with the Hiring Manager
• Panel Interview and a Test Case
• Reference Check
  

The talent Acquisition Manager for this role is Frieda Möcker. Feel free to reach out to her with any questions!

As an equal employment opportunity employer, Sastrify is committed to promoting an inclusive work environment. We want all of our employees to feel valued, appreciated, and free to be who they are at work, regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.