Account Manager, K-12

Major Hollywood and independent movie studios have appointed Swank Motion Pictures, Inc. as their exclusive licensing and distribution partner to offer their box-office hits for public performance in non-theatrical markets (markets outside theaters). Swank represents Walt Disney Pictures, Warner Bros., Sony Pictures, New Line Cinema, Lionsgate, MGM, and many more!

The Account Manager is responsible for overseeing and managing client relationships across Swank Motion Pictures. This role ensures operational excellence, customer satisfaction, and business growth through proactive engagement, strategic collaboration, and efficient process management. The Account Manager will work closely with internal teams, including Customer Relationship Managers (CRMs) and Sales Executives, to maintain and expand accounts, address service needs, and identify opportunities for upselling and retention.

Responsibilities:

• Build and maintain strong client relationships to maximize satisfaction and retention
  
• Support contract renewals, upsells, and cross-sell opportunities
  
• Process orders accurately and maintain up-to-date CRM records
  
• Provide customer training, troubleshooting, and program engagement strategies
  
• Represent the company at conferences and client visits
  
• Analyze customer data to identify trends and opportunities
  
• Secure and renew multi-year agreements with schools
  
• Conduct product training and strategic sales presentations
  
• Identify and implement process improvements to enhance customer experience

Requirements

• Bachelor’s degree required
• Minimum of one year of experience in account management or customer service
• Strong organizational, communication, and problem-solving skills
• Proficiency in CRM systems and data analysis tools

Benefits

• Comprehensive compensation and healthcare packages, including medical, dental, vision, and life insurance products 
• 401(k) plan with employer match 
• Competitive paid time off: vacation, personal time, holidays, and winter break 
• Company sponsored volunteer & community outreach opportunities 
• Organizational growth potential through our company sponsored online learning platform 
• Hybrid work environment 

EOE, including IWD and veterans