Account Manager

About JustPark

JustPark is the premier partner offering both B2B solutions for destinations and B2C services for drivers, giving us the best of both worlds. We simplify the entire parking experience. From venues and councils to private driveways, our platform makes it simple for drivers to find, book, and pay for parking—while empowering our operating partners to deliver exceptional parking experiences.

We’ve always believed parking should be easier—from end to end. That’s why we, two trailblazing companies—ParkHub and JustPark—have come together to make that vision a reality. 

ParkHub revolutionized event parking in the U.S., optimizing venue operations for a smoother, stress-free experience. JustPark transformed parking in the UK, turning the hunt for a spot into a simple, seamless task.

Now, as one unified company, we’re combining expertise to offer a full-service, frictionless parking solution for both businesses and consumers.

Position Overview

If you are a customer-success-driven relationship manager of B2B SaaS (Software as a Service) clients with excellent interpersonal skills, technical chops, and a keen sense of urgency, we want to have a chat with you. You are self-motivated and proactive, with a deep understanding of your products as well as your customers. You excel at anticipating customer needs, staying ahead of potential issues, de-escalating when necessary, and maintaining a positive customer perception throughout the relationship. 

Your focus is on customer retention while also driving customer growth and nurturing long-lasting relationships. In this role, you will manage client relationships including contract management and renewals, while identifying opportunities to grow accounts through upselling and cross-selling additional products and services.

Why Work For Us?

Join JustPark as an Account Manager and play a key role in reshaping the parking technology landscape. At JustPark, you'll thrive in a technological and professional environment, utilizing your deep market and customer understanding to ensure client success. We value your ability to anticipate needs, facilitate relationships, and maintain positive customer perceptions. Beyond retention, your role is pivotal in promoting growth and nurturing enduring relationships. Join us to contribute to cutting-edge solutions, be part of a dynamic team, and shape the future of parking technology. Your dedication will make a lasting impact on client success at JustPark.

Position Responsibilities:

• Serve as the primary Account Manager for assigned clients
• Conduct regular client meetings to review performance and maintain strong relationships
• Address customer questions, issues, and product requests while coordinating internally for solutions
• Own the contract lifecycle including renewals, amendments, upsells and expansions
• Manage renewal timelines and ensure contracts are executed on schedule
• Create and manage quotes and contract documentation in Salesforce and related tools
• Partner with Customer Success to support overall customer retention for assigned accounts
• Achieve revenue targets through upselling and cross-selling additional products and services
• Identify expansion opportunities that increase overall customer value
• Develop account plans and partner with Customer Success Managers on long-term client strategy
• Maintain accurate pipeline and account records in Salesforce
• Daily use and management of Software ex. Salesforce and other related software
• Manage invoice related items with internal teams
• Manage discovery calls, new client launches, troubleshooting, discussing additional products and services
• Proactive follow up with clients with data-driven summaries to ensure they feel supported every step of the way
• Set tasks and reminders to follow up on previous communications to customers when trying to move certain processes along
• Data input through Salesforce and pipeline management

Requirements

• 2-3 years’ experience in one or more of the following areas:  Customer Onboarding, Customer Success, Customer Support, Account Management, Revenue Retention

• Expert-level knowledge of Salesforce/HubSpot (or similar), with a disciplined approach to data hygiene and revenue forecasting 
• Excellent communication skills and high emotional intelligence
• Proven track record of identifying client "pain points" and mapping them to product solutions to drive revenue growth
• Great relationship builder and ability to shape communication style depending on audience
• Comfortable leading contract renewal negotiations and navigating complex procurement processes
• High aptitude for organization, multitasking and wearing many hats
• Ability to work independently or with a team in a fast-paced, growth-intensive environment
• Aptitude for learning new products, understanding company value props, and communicating across the client-company value chain
• Data-driven - Skilled in measuring and reporting performance metrics against KPIs
• Knowledge of B2B SaaS is a plus
• Parking or Transportation technology is a plus

Benefits

Recharge your batteries

• Unlimited PTO policy
• Complimentary in-office barista
• Catered breakfast & lunch between Tuesdays - Wednesday
• Regular social events at the office

Investment in you and your wellbeing

• Comprehensive medical & dental coverage through Cigna
• Multiple healthcare plan options including low-deductible and HSA along with broad supplemental benefits
• Employee Assistance program

Simplifying journeys so you can breathe easier

• Subscriptions to mental health assistance platforms
• Travel stipend for local employees

We look out for your family

• Generous parental leave policy
• Fertility support via ARC Fertility
• Pet insurance and discount plans

Look after the pennies

• 401(k) retirement and savings plan

Success is best when it's shared

• Regular social activities such as annual Hackathons and ad hoc celebrations

Our Hiring Process

• First Stage Interview (30 mins) - Virtual interview with the People Team to tell you more about JustPark and discuss your background, career goals, and role fit
• Hiring Manager Interview (45 mins) - Virtual interview with the Hiring Manager to dive deeper into your experience and your interest for the role
• Panel Interview (1 hour) - Final interview with a panel of the Commercial team to discuss competency-based final questions from you around the role and JustPark