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Infopro Digital

Account Manager

London , United Kingdom

AI overview

Manage a diverse portfolio of mid-market clients driving retention and revenue growth while collaborating with cross-functional teams to enhance client engagement and success.

Infopro Digital are recruiting for a Mid-Market Account Manager to support the growth of our industry-leading compliance SaaS platform Red of Line. This is an exciting opportunity to join a fast-growing international business and take ownership of a large, diverse portfolio of clients across the UK, Europe, the US, and emerging markets.

Infopro Digital is a B2B group specialising in information and technology. With a presence in 20 countries, the group has 4,000 employees of 79 nationalities.

Red on Line are a B2B SaaS company headquartered in France, specialising in compliance and regulatory intelligence solutions. Our platform and subscription services help organisations manage risk, stay compliant, and make informed decisions across complex operational environments. With clients across France (FR), DACH, the UK, the US, and expanding global markets, we operate in a dynamic, mission-driven environment focused on innovation and customer success.

Our teams are collaborative, commercially driven, and passionate about supporting our clients through best-in-class technology and services.

About the Role

As a Mid-Market Account Manager, you will manage a high-volume portfolio of active subscription clients, driving retention, revenue growth, and long-term account value. You will focus on deepening engagement, expanding usage across products and geographies, and ensuring each client derives maximum value from our solution.

You will:

  • Own a diverse portfolio of mid-market clients with varying levels of maturity and engagement.
  • Lead all renewal and commercial discussions, ensuring high retention and reduced churn.
  • Identify upsell and cross-sell opportunities to drive product adoption, usage growth, and contract expansion.
  • Build strong relationships with operational and mid-level stakeholders, acting as a trusted commercial advisor.
  • Partner with Pre-Sales, Client Success, Marketing, and Product teams to maximise client outcomes.

Key Responsibilities

Portfolio Management

  • Manage a large book of mid-market accounts across multiple regions.
  • Prioritise accounts using data, engagement signals, and internal guidance.
  • Maintain accurate pipeline management and forecasting within the CRM.

Upsell & Cross-Sell

  • Uncover and qualify opportunities to grow account value.
  • Lead discovery calls, prepare tailored proposals, and deliver value-led presentations.
  • Collaborate with Pre-Sales and subject matter experts for technical or domain support.

Renewals & Commercial Ownership

  • Own the full renewal lifecycle from preparation to negotiation and closure.
  • Mitigate churn through proactive engagement and clear articulation of product value.
  • Consolidate contracts and align renewals with broader growth opportunities.

Client Engagement & Relationship Building

  • Develop strong working relationships with stakeholders across operations and compliance functions.
  • Conduct regular check-ins, value reviews, and product conversations.
  • Monitor account health and collaborate with Client Success to address risks.

Internal Collaboration

  • Partner with Client Success, Marketing, Pre-Sales, and Product teams to enhance client experience.
  • Escalate risks early and coordinate cross-functional resources where needed.

Requirements

  • 2–3+ years’ experience in account management, customer success, or commercial SaaS roles.
  • Experience managing high-volume portfolios strongly preferred.
  • Strong communication, discovery, negotiation, and organisational skills.
  • Confident managing multiple priorities in a fast-paced environment.
  • Bachelor’s degree in Business, Marketing, or a related field.
  • Proactive, client-focused, commercially minded, and growth-oriented.

Benefits

  • We have plenty of options for your working preferences.
  • A fantastic holiday allowance that increases as you spend longer with the company
  • Take your birthday off…on us
  • Access to a 24/7/365 Employee Assistance Programme offering support and guidance around all areas of wellbeing and mental health, including face-to-face counselling.
  • Access to our extensive learning programmes, through our dedicated platform, Generation Infopro
  • Paid volunteer days throughout the year where you can contribute your skills and expertise to make a meaningful difference to the lives of others

What you’ll get

Our global employee benefits include:

  • 25 days annual leave (rising up to 30 days)
  • Group personal pension plan
  • Life assurance
  • Interest free season ticket loan (STL)
  • Private medical insurance
  • Employee assistance programme
  • Bonusly employee recognition
  • Employee discount scheme
  • Eye-care Vouchers
  • Discounted gym membership
  • Agile/remote working
  • Bike to work
  • Buying holiday
  • Dental insurance
  • Give as you earn
  • Add partner to gym membership
  • Health cash plan
  • Personal accident insurance

Learn more about us

Infopro Digital is a B2B group specialising in information and technology. With a presence in 20 countries, the group has 4,000 employees of 79 nationalities.

Infopro Digital connects professional communities.

Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail.

With our solutions, decision makers make informed decisions and companies develop their business and performance in a sustainable way.

Equal Opportunities

We provide equal opportunities to employees and job applicants and do not discriminate either directly or indirectly, because of any protected characteristic or any other characteristic or activity protected by law. To fully comply with all laws prohibiting discrimination in all phases of employment, we have set up a system of monitoring all job applications, we therefore ask you to complete the equal opportunities questions on this form.  

This information will be collected anonymously, in confidence and will not be seen by anyone directly involved in the hiring process, it will be stored separately and used only to provide statistics for monitoring purposes. There is no obligation on you to provide information. All applicants will be treated the same, whether or not they provide this information.

#INDPREM

Perks & Benefits Extracted with AI

  • Learning Budget: Access to our extensive learning programmes, through our dedicated platform, Generation Infopro
  • Birthday Off: Take your birthday off…on us
  • Paid Time Off: Paid volunteer days throughout the year where you can contribute your skills and expertise to make a meaningful difference to the lives of others
  • Wellness Stipend: Access to a 24/7/365 Employee Assistance Programme offering support and guidance around all areas of wellbeing and mental health, including face-to-face counselling.
Infopro Digital

Infopro Digital delivers thought-provoking intelligence to bring clarity to the world’s most complex markets. Our global team of analysts, journalists and producers helps you connect the dots in the global finance and insurance markets to understand the inter-relationships between risk management, risk transfer, policy, technology and innovation. We are focused on helping you achieve the best results – either to generate new business opportunities or track emerging best practice – with our unique intelligence. Our Promises We provide an AUTHORITATIVE account of market trends, using an analytical approach based on multiple perspectives to bring clarity and insight to complex topics. Our COLLABORATIVE approach brings people and solutions together from across our markets to drive innovation and address industry challenges. We deliver THOUGHT-PROVOKING content, we break new ground and explore new territories, uncovering the potential for disruption and enabling change through valuable, actionable insights. Values Nothing is more important than our INTEGRITY. Impartial and trustworthy content is at the heart of who we are. We are here to create an IMPACT and to add value externally for our customers and internally for our teams We have a VISION of where our markets are heading. Our role is to think big, identify and explain shifts in our markets. We deal in trendlines rather than headlines. We are RESILIENT. Our customers rely on us, so we have to be here for the long term, anticipating and adapting to new dynamics in our markets and our own industry. We create unique, in-depth and proprietary information valued by the experts who transfer and manage risk in the world’s financial markets our information considers the inter-relationship between Policy, Regulation, Structuring, Trading, Investing, Technology, Best Practice and Innovation. Our clients “connect the dots”, generate new business opportunities and improve their operational efficiency using our intelligence solutions.

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