We are looking for an Account Manager to join our team in Guadalajara. This is a full-time, on-site role where you will own client relationships after the sales handoff and ensure a smooth deployment, strong adoption, and ongoing success of our platform. You will work closely with clients, balancing frequent touchpoints, problem-solving, and growth opportunities.
What you will do
- Manage client accounts post-sales and own the full account lifecycle
- Support pre-deployment, deployment, and post-deployment activities
- Conduct 30-day and 60-day check-ins and monthly client calls
- Ensure proper platform and robot usage
- Act as Tier 1 support and coordinate with internal teams to resolve issues
- Share product updates and gather client feedback
- Identify upsell and expansion opportunities
Requirements
- Strong communication skills and a customer-first mindset
- Positive attitude, friendly and professional presence
- Ability to manage a high volume of client interactions
- Organized and comfortable multitasking
Experience & Tools
- Experience in Account Management, Customer Success, or similar roles
- Excel, PowerPoint, and CRM tools such as HubSpot
- Marketing or analytics tools are a plus
This role is ideal for someone who enjoys working directly with customers, building long-term relationships, and being part of a fast-growing team.
Benefits
- 🎄 Christmas Bonus: 30 days, to be paid in December.
- 🩺 Major Medical Expense Insurance: Coverage up to $20,000,000.00 MXN.
- 🩹 Minor Medical Insurance: VRIM membership with special discounts on doctor’s appointments and accident reimbursements.
- 😁 Dental Insurance: Always smile with confidence!
- 💼 Life Insurance
- 🌴 Vacation Days: 12 vacation days.
- + 📅 Floating Holidays: 3
- 📱 Cell Phone Reimbursement & Transportation Subsidy.
- 🌐 Hybrid Scheme: Enjoy the best of both worlds, remote and in-office work.
- 🌍 Multicultural Exposure: Work with operations within Mexico and the United States.
- 🎉 MezTal Internal Events: Strike a healthy balance between your professional and personal goals.
- 💸 Exclusive Discounts: Benefits with different companies for being part of MezTal.
- 📚 Academic Agreements: Access to national universities and language schools.
- 🚀 Career Growth: We will search for the best conditions for progressing in your career.
