Meltwater
Account Manager - Helsinki
TLDR
Manage a portfolio of customers to drive renewals and retention while collaborating closely with internal teams to deliver continuous value and identify growth opportunities.
What We’re Looking For:
Are you an experienced Account Manager with a passion for building long-term customer relationships in SaaS?
We’re looking for someone to join our growing team in Finland to take ownership of a portfolio of customers driving renewals, retention, and sustainable growth. In this role, you’ll work closely with customers to ensure they see continuous value from our solutions while identifying opportunities to expand partnerships over time.
At Meltwater, we offer a collaborative and supportive environment where you can develop your career at your own pace. We value trust, transparency, and autonomy giving you the space to take ownership of your work while being supported by experienced colleagues across Sales, Customer Success, and Renewals.
You’ll be part of an international team, with a strong local presence, where your contributions are valued and your development is a priority.
What You'll Do:
- Manage and develop a portfolio of existing customers, taking ownership after handover from the New Business team
- Drive renewals and long-term customer retention, with a focus on sustainable growth
- Build and execute clear account plans aligned with customer goals and business outcomes
- Identify expansion opportunities through upselling and cross-selling
- Work closely with Customer Success to ensure strong product adoption and engagement
- Partner with Renewals teams to manage contracts and pricing discussions
- Build trusted relationships with key stakeholders and decision-makers
- Use customer data and insights to inform renewal and growth strategies
- Proactively manage risks and address competitive threats throughout the customer lifecycle
What You'll Bring:
- Proven experience in Account Management within SaaS or a similar industry with a strong track record in renewals, retention, and growth
- Ability to work independently and take ownership of your customer portfolio
- Strong strategic thinking and a structured approach to account planning
- Excellent communication and relationship-building skills
- A collaborative mindset, working effectively across cross-functional teams
- Fluency in Finnish and English, with excellent written and verbal communication skills
- A pragmatic, solution-oriented approach with a focus on long-term customer value
- Willingness to work in a hybrid model, with 3 days per week in the office
- A Bachelor’s degree or higher is preferred
- The legal right to work in Finland
What We Offer:
- Access comprehensive health and pension benefits through Mehiläinen, providing you with a holistic approach to well-being and financial security.
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need
- Benefit from our family leave program, which grows with your tenure at Meltwater.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Where You'll Work: Mikonkatu 15 A 8th floor, 00100 Helsinki, Finland
Our Story
At Meltwater, we believe that when you have the right people in the right environment, great things happen.
Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.
Our award-winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.
We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.
We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.
We are Meltwater. Inspired by innovation, powered by people.
Equal Employment Opportunity Statement
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.
All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.
Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world
We may use AI to assist in aspects of our hiring process, such as reviewing candidate information and supporting evaluation activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.
Benefits
Health Insurance
Access comprehensive health and pension benefits through Mehiläinen, providing you with a holistic approach to well-being and financial security.
Other Benefit
Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Meltwater provides a suite of AI-powered media intelligence tools that empower organizations to glean insights from online data, enhancing their decision-making and brand strategy. Serving over 27,000 customers globally, Meltwater stands out by combining innovative technology with a deep understanding of industry narratives.
- Founded
- Founded 2001
- Employees
- 500+ employees
- Industry
- Internet Software & Services
- Total raised
- $240M raised
Account Manager