The Account Manager is an on-site role responsible for managing a diverse portfolio of client accounts, expanding business opportunities, and achieving revenue targets. This position requires strong relationship-building skills, collaboration with technical teams, and the ability to recommend product solutions that meet client needs. The role also includes managing inbound leads, coordinating logistics, handling customer issues, and supporting overall sales operations to drive company growth.
Key Responsibilities
Client Portfolio Management
- Manage a broad range of client accounts with a focus on training, upselling, and meeting sales targets.
- Maintain regular communication to ensure high levels of engagement and satisfaction.
Business Expansion & Prospecting
- Identify and pursue new business opportunities in the Las Vegas market and beyond.
- Generate and qualify leads to support business growth and increase market presence.
Sales Forecasting & Reporting
- Deliver accurate forecasts and maintain a well-managed sales pipeline.
- Provide monthly sales performance reports and insights to senior management.
Client Collaboration
- Partner with technical teams and project managers to ensure successful project execution.
- Support clients through all stages of their project lifecycle.
Product Knowledge & Recommendations
- Develop a deep understanding of GLLS products and solutions.
- Provide expert guidance to clients on product selection and applications.
Strategic & Market Development
- Support senior leadership in developing and executing strategic plans.
- Stay current on industry trends and competitor activity to identify opportunities.
Presentations, Training & Events
- Lead product presentations, demos, and training sessions for clients.
- Represent GLLS at industry trade shows and events to drive brand visibility and lead generation.
Inbound Lead & Call Management
- Manage inbound leads, assess needs, and assign or respond appropriately.
- Handle inbound sales calls with professionalism and urgency.
CRM Management
- Create and track opportunities in the CRM system; maintain accurate records of communication, pipeline activity, and deal progress.
Logistics Coordination
- Work with logistics to ensure timely shipment of orders, especially rush requests.
Conflict Resolution
- Address customer concerns quickly, professionally, and effectively to maintain strong client relationships.
Requirements
Education
- Bachelor’s degree in Business, Sales, Marketing, or related field preferred.
Experience
- Minimum 3 years in account management, sales, or business development.
- Industry experience (lighting, architecture, design, manufacturing, or technology) preferred.
Skills
- Strong CRM proficiency (Salesforce or similar).
- Excellent communication, presentation, and problem-solving abilities.
- Proven track record of managing accounts and driving revenue.
- Ability to multitask in a fast-paced, client-focused environment.
Competencies
- Client-first mindset and strong business orientation.
- Ability to analyze problems, spot patterns, and propose sound solutions.
- Effective relationship-builder and networker.
- High accountability and ownership of outcomes.
Benefits
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Work From Home
- Training & Development
- Performance Bonus
