Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
An Account Manager is responsible for nurturing relationships with clients, understanding their needs, and ensuring efficient delivery of fulfillment services. Act as a liaison between the client and the company, handling inquiries, addressing concerns, upselling products or services, and managing a portfolio of accounts to ensure client satisfaction and retention. Strong communication, negotiation, and organizational skills are vital for success in this role.
Main Duties
Manage the end to end onboarding of newly acquired shippers by the Sales team
Building and maintaining relationships with clients, understanding their needs, and ensuring satisfaction
Managing client accounts, overseeing orders, ensuring timely fulfillment and dispatch, and resolving any issues or discrepancies
Serving as the primary point of contact between the client and internal teams, relaying information and ensuring smooth coordination
Addressing client concerns or challenges related to fulfillment, logistics, and overall service delivery
Identifying opportunities for upselling additional services or products to existing clients and expanding the scope of services provided
Monitoring key performance indicators (KPIs) related to account fulfillment and proposing improvements to enhance efficiency and client satisfaction.
Qualifications
A graduate of Bachelor's degree in Business Management, Economics, Management Engineering or any business related courses
Analytical, Marketing, Presentation and interpersonal skills
At least 5 year(s) of working experience in the related field specifically in Account Management, Stakeholder Management, Client Coordination
Background in e-commerce, logistics, supply chain and fulfilment solutions
With relevant product or industry knowledge
Proficient in Microsoft Office Suite
Positive with a can-do attitude
Open to client visit or outside office meeting when necessary
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