Drive commercial outcomes across a diverse portfolio of 100+ clients while leveraging data and insights to enhance revenue retention and product adoption.
About FareHarbor
At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.
With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.
Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.
FareHarbor Core Values:
Why FareHarbor?
Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.
And since day one, we’ve known that our real success lies in our people—the Ohana.
With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.
From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.
About the Role:
The Account Manager is responsible for driving commercial outcomes across a portfolio of clients, directly influencing Net Revenue Retention (NRR), expansion revenue, product adoption, and long-term client value.
This role owns the end-to-end client relationship, balancing retention, growth, and client success. The Account Manager acts as a consultative partner, leveraging data, product knowledge, and industry insights to identify opportunities, mitigate risks, and deliver measurable business outcomes.
Success in this role is defined by portfolio growth, strong client relationships, high product adoption, and consistent execution of commercial and operational standards.
What you’ll do here:
Portfolio Ownership & Growth
Client Retention & Relationship Management
Consultative Selling & Adoption
Execution & Operational Excellence
Cross-Functional Collaboration
What Success Looks Like
Core Competencies
Requirements:
Bonus points:
Benefits:
This full-time role is open to candidates with Australian Citizenship, Permanent Residency or New Zealand residency or those who have a minimum 2.5 years remaining on a valid Australian working visa and do not require sponsorship to work.
At FareHarbor, we believe making experiences better for everyone starts with fostering a workplace where every voice is heard and everyone is empowered to thrive. We’re committed to inclusion, welcoming all qualified job seekers to apply and join our ‘ohana.
FareHarbor is an equal opportunity employer in accordance with all applicable federal, state and local laws. We do not discriminate on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, national origin, disability, age, or veteran status, or any other classification protected by federal, state, or local law. If you need adjustments during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
To learn more about how we use your information, see our Privacy Statement for Applicants. By submitting your application, you confirm that you understand and agree that your information will be processed in accordance with our Privacy Statement for Applicants.
Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.
Paid Parental Leave
22 weeks paid parental leave
Paid Time Off
25 days of annual leave
Remote-Friendly
Hybrid friendly
Wellness Stipend
Wellness benefits (Headspace subscription & wellness webinars)
FareHarbor builds powerful reservation and management tools for clients in the experiences industry, including boat rentals, museums, and food tours. Serving over 20,000 businesses across 90 countries, we are the largest provider in our field, focused on empowering our clients to operate more effectively and thrive.
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Account Manager Q&A's