Account Manager (DACH)

Want to be an integral part of VanMoof’s exciting new chapter? Currently we’re re-engineering how we ride, and as our new Account Manager, you’ll play a big role in helping define our future and our relationship with our partners. 

As our inside Account Manager you will be the go-to between our German, Austrian and Swiss Retail Partners as well as the Sales representatives in the field. You will build and maintain relationships with your assigned retail partners as you are the point of contact for many of their questions. Taking full ownership of administrative tasks, onboarding partners and business support requests. You are the brains and hands for the sales representatives in the field, working closely together as equals to make sure our partners have everything they need to provide outstanding service and to grow together with VanMoof. 

Sales figures will be supported when building and maintaining an outstanding relationship with our resellers. Make sure your accounts are feeling confident with our products by helping them to Training, Onboarding and showing them the online tools they can use. You are the liaison between Support, Operations and our Sales team. Align with your colleagues on a daily basis to see if there is anything you can help with by being their inside colleague at VanMoof. Together with the outside sales representative you are managing the area appointed to you, both proactive and responsive. 

What you’ll do:

• You are co-responsible for the partner network in the DACH (Germany, Austria and Switzerland) region.
• The first point of contact for our retail partners (both Sales and Service) as well as our sales representatives in the field.
• Resolve escalations in a creative and timely manner.
• Lead continuous improvements to keep the partner network happy and moving.
• Build, maintain and expand relationships with our partners.
• Work on understanding the technicalities of our bikes.
• Find and onboarding new partners, handling administrative tasks and support partners where needed.
• Closely working with Support, Operations and your Sales team to support partners with all kinds of requests.
• Visit partners when needed, approx 2 days/month.

What you'll bring:

• 2+ years experience in commercial (B2B) or senior Support roles. 
• Proven track record in customer facing problem solving.
• Business/entrepreneurial mindset to go the extra mile.
• Passion and curiosity for the e-bike industry.
• Proactive team player and good communicator. 
• Ability to hit the ground running from day one.
• Native German and Good English speaker.
• Drivers licence.

What you'll get:

• 26 paid holidays for you to unwind.
• Your birthday off!
• Additional paid leaves for special occasions, e.g. marriage/bereavement, maternity/paternity, and moving houses, etc.
• All the tools/equipment you'll need to do the best job possible.
• Working from home allowance of €2,45/day (maximum five days per week).
• Commuting reimbursement is applicable.
• Bi-weekly catered lunch twice a month at the office.
• 10% discount on additional insurance and dental insurance at Zilveren Kruis.
• Pension plan.
• Unlimited free consultations for mental well-being with Open Up.
• All the snacks, coffee/tea you can handle and monthly team events.
• Hybrid working environment
  

About us

We’re obsessed with cities. So are our bikes. Truly city-proof, they shrink long commutes, scare off bike thieves, and amplify your pedal power while making city journeys a pleasure.

We became the definitive city e-bike and, although we went through some issues in 2023, we’ve got new owners and a renewed focus. We’re re-engineering how we ride and we’re excited about the future. Join us and be part of our next chapter.

Job descriptions are difficult to interpret. We understand you might not tick all the above boxes. The truth is, we don't either. If you feel excitement about our upcoming challenges, we encourage you to apply now!