Account Manager (Customer Service)

Company & Culture: 

At GT’s Living Foods, we’re more than just a company – we’re a community passionate about creating a healthier, happier world. Over the last 30 years we’ve built a culture of inclusivity and authenticity, where our shared values create an environment that inspires you to do your best while achieving meaningful results. Our mission to transform health and happiness through potent, living foods has established us as the #1 Kombucha brand and a leader in the Health & Wellness space.

Requirements:

• 4+ years of job-related experience
• Experience with distribution and/or third-party logistics (3PL)
• Working with order management systems: Dynamics (D365) and Partnering (PLQ)
• Proficient skills in Microsoft applications, including Excel, PowerPoint, and other key tools.

Job Responsibilities:

The Account Manager helps drive accountability amongst the Customer Service team by ensuring full compliance is achieved with each Customer (on time delivery/fill rate). The Account Manager role assists Customer Service Representatives with escalated issues and resolves conflicts, with a special focus on VIP accounts. Helps achieve optimal Customer experience by liaising with cross functional teams, ensuring timely delivery of solutions according to customer needs and objectives, clearly communicating order progress, and is a trusted advisor to key accounts and customer stakeholders. Additional responsibilities include leading monthly meetings and providing recaps. Customer Service optimization, preparing account reports, maintaining, and updating customer profiles, reconciling OS&D (Overages, Shortages & Damages) reports, and supporting the Sales Team in the growth of the business.

Knowledge, Skills, & Abilities:

• Attention to detail; demonstrates passion for accuracy in both minor and significant workstreams
• Customer focus; responds professionally to customer service requests via phone and email
• Compliance driven; key player in achieving 98% deliveries on time and 98% deliveries in full
• Organization: coordinates logistics/transportation, and ensures all orders are fulfilled timely
• Communication: ability to effectively convey timelines and order statuses to internal and external customers, team members, and stakeholders both verbally and in writing
• Partners collaboratively and places a premium on team success over individual accomplishments
• Consistently meets deadlines; ensure orders are delivered as promised
• Solution focused; ability to identify process gaps and recommend solutions and ideas for optimization
• Leadership: ability to influence without authority and manage conflict when it surfaces

GT’s Employee Experience (Benefits/Perks):

• Health Insurance: Medical, Dental, Vision, and Life
• 401K with Matching
• Employee Assistance Program
• Discounts on the amazing GT’s product line
• Corporate Discounts with our partners through LifeMart (concert & sporting event tickets, cell phone service, gifts, restaurants, hotels, gyms, childcare, and more! 

Job Details:

• Work Hours: Business Hours - Onsite
• Available to work flexible schedules
• Pay Range: $70,000 to $75,000, bonus eligible

GT's Living Foods, LLC is an Equal Opportunity Employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, disability or any other basis protected under federal, state or local laws.