This opportunity is a hybrid role at JumpCloud®, requiring that you are able to work both on site and remotely in the location specified in the Job Description. This opportunity also requires that you work a specific shift as this is a region specific role.
About JumpCloud®
JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.
The Role
JumpCloud is growing our team in India and seeking a Commercial Account Manager to support our North American and LATAM markets. In this role, you will manage a hybrid Book of Business consisting of both direct customers and channel partners. You will own the full commercial lifecycle—driving renewals, securing expansions, and ensuring long-term retention across your portfolio.
What You Will Deliver
You will act as the commercial owner for your territory, managing a high-volume portfolio. Your primary focus is protecting revenue through timely renewals and identifying upsell opportunities by analyzing customer usage data and health metrics.
For direct customers, you will lead commercial negotiations and value discussions. For partner-managed accounts, you will collaborate with the channel ecosystem to drive mutual growth. You will own forecasting and reporting on Net ARR, while collaborating with Customer Success and Marketing to ensure your customers are enabled and successful.
Location & Schedule
Location: India (Hybrid, 2-3 days in office) - Kormangala
Schedule: You must be willing to work North American business hours (Night Shift) to support customers in US/LATAM time zones (6pm to 3am IST)
What We’re Looking For:
Experience: Proven background in Account Management, Inside Sales, or Renewals (SaaS experience preferred).
The Schedule: Commitment to working US business hours is mandatory.
The Skillset: Strong negotiation skills, ability to manage a high volume of accounts, and proficiency in CRM/Forecasting.
The Mindset: A hunter/farmer hybrid mentality focused on hitting retention and expansion targets.
Why JumpCloud?
Global Exposure: Work directly with US/LATAM customers while based in our India hub.
Impact: Directly influence revenue growth in a hyper-growth SaaS environment.
Culture: Competitive benefits and a supportive hybrid work environment.
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Where you’ll be working/Location:
This role is hybrid in the country of India. You must be located in and authorized to work in India to be considered for this role.
This hybrid role is based in the Bengaluru metro area and requires team members to spend a few days each week in the office. You are able to work remotely when not in the office.
Language:
JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud®?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.
JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line "Scam Notice"
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