MISSION :

To develop, drive and execute strong business relationships with existing and new accounts as to maximise the achievement of company goals and renewal targets
Nurture and deepen broker and client relationships with the objective of increasing client stickiness/retention and maximizing long term revenue.

MAIN RESPONSIBILITIES:

Serve customers by providing product and service information and resolving product and service problems as indicated by clients or partners;
Prepare account plans for strategic accounts clearly outlining plans to meet short, medium & long term revenue objectives
Provide monthly forecast for the portfolio split by accounts
Engage with key client stakeholders to increase Coface solution usage and to upsell new Coface solutions
Monitor the portfolio proactively, highlight any anomalies and prepare recovery plans to get usage/revenue back on track
Identify new use cases/departments to expand the Coface solutions for clients
Track and see to closure any customer queries including complaints by providing the best solution to solve the problem, following up to ensure resolution
Track and manage SLAs as per contract to ensure they are within the agreed limits
Deliver to clients and partners final Contracts, Endorsements, and invoices and handle any questions related to these documents
Be responsible for negotiations with clients on renewal of contracts and pricing
Responsible for derogation request if required on products, contracts and pricing
Conduct 6 monthly reviews with the client and client’s stakeholder, to clearly demonstrate Coface’s industry thought leadership and how Coface BI is an effective solution.
Accuracy in forecasting of sales and revenue targets.
Ensure client NPS scores meet or exceed global benchmarks

Degree or diploma in a relevant discipline – Business, Economics, Finance is desirable
3-5 years of professional experience in account management.

Opportunities to learn: Opportunity to acquire knowledge in the field of business information services, trade credit insurance and finance
Hybrid working model: Flexible workplace with possibility for hybrid work
Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
Engaging: high performance work culture in an inclusive workplace
Exciting Employee Benefits: Includes Health Care

Account Manager

TLDR