Account Manager

• Collaborate with the Head of Operations, Project Managers, and Resource Managers to ensure seamless project delivery and optimal team performance 
• Facilitate communication and collaboration among team members, stakeholders, and vendors 
• Coordinate meetings and workshops, prepare presentations, and document key decisions and actions 
• Build, maintain, and nurture long-term trust-based relationships with Customers 
• Identify clients' complementary and supplementary needs, providing valuable offers and solutions 
• Oversee team motivation and engagement, conducting face-to-face meetings and coaching team members on people-related matters 
• Support performance reviews, career roadmaps, and team development initiatives
• Define, monitor, and improve key performance indicators (KPIs), identifying deviations and implementing corrective measures 
• Participate in process improvement activities and contribute to the development of best practices in project management 
• Track financial metrics and enhance results through effective project management and strategic alignment with upper management 

• Proven experience working in outsourcing companies 
• Advanced English (at least C1 level) for communication 
• Prior experience as an Account Manager, Project Coordinator, HR Leader, or Recruitment Team Lead within an outsourcing environment 
• Strong foundation in HR management or recruitment processes is highly valued 
• Ability to work independently, with minimal supervision 
• Strong analytical and problem-solving skills 
• Experience with people management activities, including recruitment and team development 
• Ability to work collaboratively in a team environment 

 
WOULD BE A PLUS

• U.S. business or travel visa 

PERSONAL PROFILE

• Exceptional communication and interpersonal skills – Capable of clearly articulating ideas, actively listening, and fostering trusting relationships with clients and stakeholders 
• Client-centric approach – Skilled in managing client relationships, interpreting underlying concerns, and providing strategic solutions tailored to their needs 
• Ability to convey confidence, build rapport, and deliver compelling presentations that inspire trust. 
• Proactive, responsible, and capable of handling multiple tasks with minimal supervision 
• Comfortable working autonomously while effectively adapting to changing priorities and challenges 
• Thrives in dynamic environments, demonstrating flexibility, patience, and problem-solving skills under pressure