Key Responsabilities:
- Increase the value of the services bought by the allocated portfolio of clients according to the company’s targets;
- Propose and negotiate renewals taking into account the renewal & pricing rules in place;
- Engage in upsell and cross-sell opportunities to increase the contract value;
- Engage in specific account management tasks such as welcome visit, periodic visits and calls and renewal/upsell actions, based on the calendar agreed with the team leader;
- Offer support to customers regarding their contract (explaining contract terms, explain the working procedure, represent the clients’ interests inside Coface);
- Follow up with clients on actual usage of the services acquired and work with them to improve this indicator;
- Update the specific CRM applications;
- Provide reports and information regarding the portfolio managed;
- Prepare presentations, graphs and analytical reports as required;
- Previous experience in a similar position of at least 3 years, in Financial/ Business Information industry;
- Beneficial to have certificate or degree in Finance / Management or related disciplines;
- High level of business acumen and commercial awareness, with strong understanding of financial services and corporate client needs.
- Excellent communication, negociation, interpersonal skills and able to work well with all levels across the region;
- Customer-centric mindset with a focus on building long-term relationships.
- Business Level English (written and spoken);
- Microsoft Office Applications: Outlook, Word, Excel.
Here you'll find:
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Career growth opportunity (both locally and internationally) in a global scale company: you will gain knowledge in business information, risk management, finance, and operational decision-making.
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Supportive culture: be part of a team that encourages you to take initiative, learn from mistakes and celebrate successes.
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Flexible Work Options: hybrid work arrangements and morning schedule flexibility.
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Benefits: medical subscription, lunch tickets, gift tickets for Christmas and Easter, vacation tickets Bookster, Speexx
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Learning opportunities: regular professional training and courses.
At Coface Romania, we value curiosity, drive, and innovation. If this resonates with you, JOIN US!
