Account Manager

AXS Japan GK, of AXS Group, LLC is a subsidiary of AEG and sells millions of tickets every year for 500+ partners across North America, Europe, and Asia, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to leagues like the Swedish Football Association to the 38 clubs of the B-League in Japan to teams like the Los Angeles Kings, Minnesota Timberwolves, and Houston Rockets. Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide, including Charlotte, Cleveland, Dallas, Denver, Las Vegas, London, Melbourne, Tempe, Stockholm, and Tokyo. At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.  

Since our founding in 2011 and as part of Anschutz Entertainment Group (AEG Worldwide), we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

AXS is thrilled to be expanding its operations in our Tokyo office. This move comes as our company continues to grow its global footprint.

Past and Current Clients:
B-League, Yomiuri, Panasonic Wild Knights, Riot Games Japan and Avex Entertainment among others.

Location:
Aoyama Hulic Building, Rappongi (1 min walk from Omotesando Station, Tokyo Metro Ginza Line)

Established:
AXS Japan GK in 2020, AXS Group LLC established in 2011, AEG established in 1999

Number of Employees:
AXS Japan GK = 10, AXS Group, LLC globally = 550+ 

The Role:

Our new Account Manager will be responsible for managing an exciting portfolio of assigned clients to ensure the timely and successful delivery of our solutions according to respective contracts, evolving industry trends and AXS business objectives. The Account Manager will also be providing front-line, exceptional service and support including relationship manager, event set up, configuration and tech support. They will advise, assist, and advocate for our ticketing partners and provide support for all AXS products and services.

Specifically:

• Be a key market expert for AXS. This requires proactive research and communication with clients
• As the primary relationship holder with clients, ensure the highest levels of client satisfaction resulting in contract renewals
• Hold your clients accountable for their deliverables in the contract and protect AXS departments from unreasonable requests and damaging situations
• Working closely with marketing, manage AXS brand activation in partnership with your clients
• Understand and report client health statistics ensuring that any issues with performance or client satisfaction are identified, escalated and or dealt with in a timely fashion
• Communicate regularly with clients to strengthen and grow your relationship, to anticipate their needs and be their go-to-resource
• Maintain a command of all AXS Products
• Work as partners with our client Ticketing Management teams by developing strong relationships and a deep understanding of each venue and its unique challenges
• Develop expertise on all AXS products / services, remaining current with all new releases
• Quickly and thoroughly respond to support and service requests from client venues
• Facilitate the sharing of best practices, offering advice on event and promotion configuration
• Accurately track and report all client interactions to ensure consistent, high-quality service
• Assist with event and promotion configuration for full-service clients
• Troubleshoot and resolve or escalate technical support issues
• Requires extreme attention to detail as well as excellent time management and communication skills.
• Become a vital part of a rapidly growing ticketing team responsible for implementing the AXS ticketing platform and all products / services in Japan
• Use your industry knowledge and expertise to develop best practice processes that ensure AXS continues to provide superior service for our ticketing partners
• Support and share knowledge with our global team of talented Account Managers, fostering a culture of collaboration and innovation
• Other company duties as assigned

Ideal Candidates:

• 3+ years of account management experience in Ticketing or other Live Entertainment entities
• Expertise in Microsoft Office including Word, Excel & Outlook
• JLPT N1 level of proficiency 
• Proven ability to quickly master new end-user software applications
• Demonstrated excellent written and verbal communication skills
• A commitment to providing excellent service in a fast-paced, high-pressure environment
• Ability to successfully handle multiple priorities and complete tasks in a timely manner
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage and prioritize multiple projects at a time, while paying strict attention to detail
• Ability to travel frequently to meet with clients and support events on a regular schedule will include nights and/or weekends and holidays
• A passion for the live entertainment and sports industry

Note: This job description is not intended to be all-inclusive. The Account Manager may be required to perform other related duties as assigned.

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

#LI-Hybrid