Account Manager - AU

Welcome! We're excited to explore how your aspirations align with our opportunities. Please note: This is a remote-first role within the APAC region, but requires candidates to be located in Sydney or Melbourne, Australia. This preference ensures strong client alignment. If you meet this requirement, let's proceed!

About Topsort

At Topsort, we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first cookie-free world of clean advertising with modern tech, friendly products, and AI. We believe in making advertising intuitive, intelligent, and genuinely cool, without any of the creepy ads or cookie-obsession (well, maybe just the chocolate ones). In a rapidly changing industry, we're on a mission to democratize monetization access for all and ensure that advertising doesn't leave any brand or seller feeling confused or overwhelmed.

Today, Topsort has 5 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, Sao Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic that’s had rapid growth since out of a genius product, a customer-first mentality, and a hardworking team of talented individuals. Since our founding in 2021, we’ve gained customers in retail, marketplaces, and delivery apps in 40+ countries and quickly approaching the #1 position in the industry.

Do you enjoy a fast-paced environment? Do you like seeing your work create real-time impact, being part of a rocket ship from the very beginning? Let’s do the unimaginable - let’s make ads clean and cool again, with AI and modern technology. 

What it’s like to work at Topsort

Our team is all about straightforward communication, embracing feedback without taking it personally, and fostering a super collaborative environment. It’s a sports team that’s hyper focused on winning, collaborative internally, and competitive externally - never the other way around. We thrive on working in the open, lifting each other up, and getting things done with a sense of urgency. We're the kind of team that loves making bold choices, sharing extraordinary opinions, and maintaining a 100 mph pace. No endless meetings here – if it can be done today, we're all about getting it done today.

About the Role

We’re looking for a driven, strategic, and sharp-witted Account Manager to join the dynamic and growing sales team in Sydney, Australia! You will be the spokesperson for Topsort’s cutting-edge retail media APIs and products, working with the Top retailers, marketplaces, and delivery apps across Australia to drive sales and growth in the market.

Responsibilities

• Client Relationship Management: Build and maintain strong, long-term relationships with key clients in the retail media sector. Serve as the primary point of contact, ensuring client needs and expectations are met.
• Onboarding & Training: Guide new clients through onboarding, ensuring they understand and effectively use the software. Provide ongoing training and support to maximize platform adoption.
• Upselling & Revenue Growth: Analyze client needs to identify upsell opportunities. Develop and present proposals that demonstrate value, set and achieve revenue targets, and drive increased ad spend and account growth.
• Strategic Advising: Act as a trusted advisor, providing insights and recommendations to optimize clients' retail media campaigns. Stay updated on industry trends to offer value-driven advice.
• Issue Resolution: Address client concerns proactively, collaborating with internal teams (data science, product, sales) to resolve issues efficiently.
• Cross-Functional Collaboration: Work closely with sales, marketing, product, and support teams to ensure client success. Share best practices with the global account management team.

Requirements

• Education & Skills: Bachelor's degree or MBA, preferably with a technical background. Strong communication and interpersonal skills.
• Retail Media Expertise: Proven experience in account management within retail media or advertising. Familiarity with relevant technologies.
• Sales & Strategy: Ability to identify and pursue upselling opportunities, strategic thinking, and problem-solving skills.
• Entrepreneurial Mindset: Independent and team-oriented, with strong organizational and time management skills.
• Technical Fluency: Comfortable working with technical solutions and translating technical capabilities into retailer-friendly language.

Topsort Culture

Our team is all about straightforward communication, embracing feedback without taking it personally, and fostering a super collaborative environment. We thrive on working together, lifting each other up, and getting things done with a sense of urgency. We're the kind of team that loves making bold choices, sharing extraordinary opinions, and maintaining a 100 mph pace. No endless meetings here – if it can be done today, we're all about getting it done today.

• Direct and Speedy: We work hard, set aggressive goals and execute flawlessly to accomplish them. We give candid feedback, push each other to set higher goals and produce more impact by always thinking “how do we do this faster and better”
• Constant Improvement: The best way to grow is by doing. Topsort team is made of action-driven, intelligent, and curious individuals who are constantly seeking improvements and reinventions that lead to a better output and never content with the status quo.
• Embrace a Sports Team Mentality: We are all helpful and collaborative internally. You are ultimately surrounded by just different people that are all here to help you get the job done and shine as a team. 
• Silicon Valley to the World: We were born in the pandemic by Stanford and Harvard alum cofounders who offer remote-working options with coworking memberships and (at least) once a year in person offsite gathering. You’ll be welcomed by coworkers in 11 countries that all bring a unique perspective to the company from day 1.
• Valued for Your Individuality: From personalized birthday gifts to work anniversaries, and management training program or in-person gatherings or career talks and mentorships, part-time DJs and tik-tok vloggers are also commercial leaders and technical staff at Topsort. We don’t take management with a cookie cutter approach - but rather we cherish your quarks and think it makes us stronger. 

Topsort is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.