Alertus Technologies
Account Manager
TLDR
Drive customer engagement and satisfaction by managing relationships, educating clients on solutions, and cultivating new business opportunities in a mission-driven environment.
Company Description
At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.
Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.
A Day in the Life:
Establishes, manages, and nurtures Alertus’ customer relationships and experiences in our top commercial accounts to ensure customer satisfaction
Proactively reaches out to develop customer relationships to ensure we have active points of contact for continuity,training, and testing so that the customer is always prepared to activate their solution if necessary
Travels to customer sites to put a “human” experience behind every call and email.
Manages and/or supports the renewal process across the assigned top corporate accounts in achieving growth in their annual recurring revenue
Educates clients on new features, assists them with extending their utilization, refreshes their training and trains new staff, obtains their feedback regarding new features/capabilities and overall satisfaction through customer surveys, interviews, and focus groups
Acts as a liaison between internal teams to ensure customer needs are being met; coordinating amongst implementation, technical support, sales, marketing, finance, and product development teams
Acts as a liaison between our customers and our internal technical teams to capture and deliver product requests for desired features and spearheads projects for developing new features and the release and training of these features to our clients
Cultivates and closes new business opportunities through product offering expansions, site expansions, and referrals.
Required Skills & Abilities:
Strong interpersonal skills including written and oral communication skills
Self-motivated and able to work under minimal direction
Ability to drive projects to completion in challenging circumstances
Ability to facilitate discussion, identify, and implement alternatives or different
Experience using Customer Relationship Management (CRM) tools such as SalesForce
Ability to collaborate with other departments
Experience creating client targeted collateral and presentations
Experience developing and providing client training programs
Ability to travel at least 50% of the time
Education & Experience:
Bachelors degree preferred or equivalent work experience
2-5 years work experience in a fast paced sales driven company; preferably in a software or hardware market
Additional Information:
All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.
Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19.
Alertus Technologies is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
All your information will be kept confidential according to EEO guidelines.
Alertus Technologies specializes in mass notification systems, delivering customizable and scalable solutions designed to enhance safety during emergencies. Their mission centers on protecting people from harm, ensuring that even seconds of warning can make a difference. By focusing on effective communication tools, Alertus plays a critical role in safeguarding communities and organizations.
- Founded
- Founded 2002
- Employees
- 51-200 employees
- Industry
- Internet Software & Services
Account Manager