Account Manager

At 32Co, we’re on a mission to revolutionise healthcare by empowering generalist clinicians to deliver specialist care to millions of people. Imagine being able to go to your local healthcare professional, and get the quality of specialist healthcare normally reserved for Harley Street. 32Co is building the latest AI technology to make this a reality, starting in two multi-billion dollar markets. Backed by Tier 1 investors from day one, Balderton Capital, investors behind Revolut, City Mapper, and Depop, we’re rapidly expanding our operations across the UK and beyond. With a proven model and strong traction, we have ambitious plans to expand into other healthcare verticals - bringing the same level of innovation and accessibility to new areas of medicine. The Role We are looking for a proactive, client-focused Account Manager to manage and grow relationships across our existing customer accounts. The focus is on retention, education, and growth of existing accounts, helping customers get the most value from 32Co while contributing to the company’s growth. With a customer satisfaction rating of 4.97 out of 5 ⭐, you’ll be equipped with a high-quality product that sets you and your clients up for success. In this role, you’ll act as a trusted advisor and problem-solver, supporting a large portfolio of accounts (+100), so strong prioritisation is key. You’ll develop a deep understanding of your accounts’ needs, advocate for their experience internally, and drive retention, renewals, and growth opportunities. What You'll Be Doing

Manage and grow a portfolio of 100+ existing customer accounts, acting as the primary point of contact and trusted advisor.

Build strong relationships through education, support, and consistent value delivery, driving long-term satisfaction and loyalty.

Identify opportunities for growth within your accounts and collaborate with commercial and clinical teams to deliver them.

Develop a deep understanding of each customer’s goals, workflows, and challenges. Use insights and data to anticipate needs and provide strategic guidance.

Monitor key account metrics, highlighting performance, risks, and growth opportunities to internal stakeholders.

Partner cross-functionally with clinical, product, and operations teams to represent the customer’s perspective and influence continuous service improvement.

Visit customer sites as needed to strengthen relationships, address challenges directly, and provide high-touch service.

What We’re Looking For

Experience working in a startup or similar environment - you have got stuck in, and done what needs to be done to hit targets, achieve outcomes, or just generally be highly successful.

Demonstrated experience in people-facing roles - this does not have to have been in an Account Management role.

A natural relationship-builder with exceptional communication and interpersonal skills.

Proactive, curious, and solutions-oriented, with a drive to understand the “why” behind every customer goal or challenge.

Highly organised and capable - you will need to be able to manage a large and complex set of ~100+ accounts while prioritising effectively.

Comfortable working independently, and being accountable for targets and outcomes.

Commercially savvy, able to balance excellent customer experience with broader business objectives.

Experience in healthtech or healthcare is a plus but absolutely not required.

Willing to travel regularly and confident meeting clients face-to-face.

Able to commute to our London (Hoxton) office on Mondays, Wednesdays, and Fridays.

Why join us

See your work translate into real-world impact - you’ll have the chance to help change lives every day and meet the people whose care you’re improving.

Competitive salary based on experience and uncapped commission potential, with regular performance reviews to ensure your compensation keeps pace with your impact.

Build the Future of HealthTech; we’re tackling a multi-billion dollar challenge with real-world impact.

Founded by an ex-Oxford doctor and former BCG consultant, with a proven track record of creating the world’s leading Haemophilia management app.

Join a company seed-funded by top VCs with a multicultural, ambitious, high calibre team.

Birthday day off - because no one should work on their birthday!

Team perks, including regular team lunches, quarterly socials and an annual retreat.

Flexible working arrangements, splitting time between home and our vibrant London office.