Account Manager

Established in 2021, 3 Oaks Gaming is a fast-growing distributor of high-quality slot games and marketing tools for regulated markets across the globe. We are driven to provide the best experience for players, incorporating engaging math balancing and unique promo tool mechanics.

Our portfolio marries innovative mechanics with a distinct graphical style, which ensures that any 3 Oaks Gaming experience is unforgettable. Our team is full of extraordinary talents with strategic ambitions. We want to make 3 Oaks the leading content distributor in the regulated iGaming industry, supported by a strong management team with decades of industry experience.

We are looking for a driven and passionate Account Manager to join our team in Malta. The role is hybrid, and the successful candidate will be expected to work from the office in Dragonara.

You will work closely with:

Our account managers both on and off Island, and our Head of Account Management, who will also line manage this role.

Requirements

• Experience of working in the iGaming industry;
• 2+ years of proven experience in Account Management or others as relevant for the role;
• Proven proficiency in Excel, Jira, and the Microsoft Office suite;
• Native Italian speaker, proven professional proficiency in English (B2+);
• Experience of working with/organising promotions;
• Experience of campaign management, to include monthly reporting on campaign success;
• Proven ability to communicate and present on all levels in and outside the organization;
• Experience in delivering client focused solutions based on the customer’s real needs;
• Proven ability to manage multiple customers with different needs while paying strict attention to details;
• Ability to see the bigger picture, analytic and structured with high degree of discipline, and initiative taking.
  

Responsibilities:

• Taking full ownership of customer relationships, and act as the interface between the customer accounts and the company;
• Taking full commercial responsibility for customer accounts and for meeting set revenue targets, goals and objectives.
• Developing and implementing customer account plans that drive critical business objectives, maximizing long/short term share of wallet and customer satisfaction;
• Developing a trusted advisor relationship, and facilitate the optimization of customer accounts operations around the company’s gaming solutions offerings;
• Ensuring the timely and successful delivery of our gaming solutions in line with customer needs and objectives;
• Monthly revenue forecasting and reporting - giving clear information on the customer’s performance, achievements, activities, and any other information as relevant;
• Building and maintaining genuine, strong long lasting customer relationships on all levels;
• Participating in, and where appropriate taking active part in major exhibitions, conferences, and seminars on behalf of 3 Oaks Gaming.

Benefits

Why Join Us?

🎰 Be part of the international iGaming industry – Work with a top European solution provider and shape the future of online gaming;

💕 A Collaborative Culture – Join a supportive and understanding team;

💰 Competitive salary and bonus system – Enjoy additional rewards on top of your base salary;

📆 Unlimited vacation & sick leave – Because we prioritize your well-being;

📈 Professional Development – Access a dedicated budget for self-development and learning;

🏥 Healthcare coverage – Available for employees in Ukraine and compensation across the EU;

🫂 Mental health support – Free consultations with a corporate psychologist;

🇬🇧 Language learning support – We cover the cost of foreign language courses;

🎁 Celebrating Your Milestones – Special gifts for life’s important moments;

⏳ Flexible working hours – Start your day anytime between 9:00-11:00 AM;

🏢 Flexible Work Arrangements – Choose between remote, office, or hybrid work;

🖥 Modern Tech Setup – Get the tools you need to perform at your best;

🚚 Relocation support – Assistance provided if you move to one of our hubs.