Account Management Specialist (Coupang Ads)

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview

As a Ad Sales Specialist on our Ads demand team in Taiwan you will be responsible for sales and account management driving growth of advertisers on our platform in Taiwan. In this role, you will both respond to inbound leads and conduct outbound activity to launch new advertisers. This role offers a unique opportunity to be at the start of our ads group launch in Taiwan and make a significant impact on Coupang’s growth in Taiwan and seller success.

What You Will Do

• As an Ad Specialist, you will conduct sales activities that drive advertising revenue and customer success for TW-based sellers that sell and advertise their products on Coupang global websites
• You will own the advertising customer experience and advocate on your customers’ behalf.
• Your day to day activities will include direct customer outreach, sales, education, and objection and escalation handling.
• This is a critical role and your efforts will drive advertiser commitment, revenue growth and product improvements.

Basic Qualifications

• Bachelor's Degree or equivalent experience
• Minimum of 2 years professional telephone selling or digital advertising experience
• Relationship sales and negotiation skills
• Problem-solving passion and customer service orientation
• Attention to detail and ability to prioritize multiple tasks simultaneously without sacrificing the ability to dive deep
• Strong written and verbal communications skills

Preferred Qualifications

• Master’s Degree in Business Administration or other field
• E-commerce background, preferably with experience in e-commerce advertising
• Experience using analytical, sales, and productivity tools including SalesForce and Excel
• Track record of successfully scaling advertising business campaigns
• Performance ADs and PPC/DSP experience
• English and/or Korean language proficiency

Recruitment Process and Others  

Recruitment Process  

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​ 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​