Position Description:

The role serves as the liaison between the company and the corporate clients and will be responsible for maintaining and growing existing accounts.

Key Duties & Responsibilities:

A. Account Management

Act as the primary point of contact for all matters relating to client concerns and needs.
Build and strengthen client relationships to achieve long-term partnerships with corporate accounts.
Maintain accurate enterprise records, keeping track of any contract updates and renewals
Collaborate with the leadership team, and cross-functionally with technology, supply chain, sales, and marketing department to successfully implement the product and platform strategy.
Create bespoke arrangements for enterprise clients and ensure that operations will interface well with the client (eg. special fulfillment arrangements, special discounts, etc.).
Develop a thorough understanding of products and service offerings to better upsell and cross-sell to clients

B. Commercial Analytics

Generate account performance reports
Synthesize insights from quantitative and qualitative data to assess the relevance of the products we offer to our market and identify core products to increase sales.
Review feedback and implement necessary changes

Must-have Qualifications

2-5 years of post-undergraduate work experience, preferably in: consumer or enterprise technology, e-commerce, consulting, business management or administration, finance, marketing, or related fields.
Exceptional negotiation and decision-making skills.
Effective communication skills
Strong business acumen.
Detail-oriented.
Analytical problem solver: ability to generate and synthesize insights from quantitative and qualitative data; ability to prioritize insights and translate into product offers and practical solutions to customer needs.

Nice-to-have Qualifications

Working Conditions

Perks and Benefits:

Account Management Officer