Account Executive
TLDR
Own full-cycle sales for inbound and outbound opportunities, selling to B2B tech companies with exposure to larger accounts over time.
Pylon is a Series B, AI-native B2B company building the next generation of customer support.
Legacy platforms like Zendesk and Salesforce Service Cloud were built around tickets. Pylon is built around accounts, real-time collaboration, and AI-driven customer intelligence.
This is a massive market with incumbents that weren’t designed for AI-first workflows.
Company
Series B, $51M raised
Backed by a16z, BCV, General Catalyst, Y Combinator
90 employees
Sales team: 11 AEs, 6 SDRs
Offices in San Francisco and New York City
The Role
Own full-cycle sales for inbound and outbound opportunities
Source a portion of your own pipeline via outbound
Sell to B2B tech companies (<500 employees), with exposure to larger accounts over time
Run discovery, demos, trials (1–2 weeks), and close
Requirements
2+ years of SaaS sales experience
Experience selling $10k–$100k ARR deals
Comfortable with outbound prospecting
Able to sell differentiated, technical products
Based in SF or NYC and willing to work in-person
Nice to Haves
Sold into competitive markets
Experience selling to Support, Success, or Post-Sales teams
Familiarity with AI-driven products
Sales Stack
Salesforce
Scratchpad
Salesbricks
Benefits
🏥 Fully covered medical, dental, and vision insurance for employees
🏦 401(k) retirement plan
🚆 Commuter benefits
🌱 Parental leave
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
🍽 Lunch, dinner, and snacks at the office
🏋️ Fitness stipend
Benefits
Flexible Work Hours
Commuter benefits
Health Insurance
Fully covered medical, dental, and vision insurance for employees
Free meals and snacks
Lunch, dinner, and snacks at the office
Wellness Stipend
Fitness stipend
Pylon is a B2B customer operations platform that transforms customer support by seamlessly integrating communication across channels like Slack, Email, and Microsoft Teams. Designed for companies seeking innovative post-sales solutions, Pylon leverages AI-driven customer intelligence to enhance issue management and drive better outcomes.
- Employees
- 1-10 employees
- Industry
- Internet Software & Services
- Total raised
- $3.3M raised