Stellar Global is looking for an Account Executive who has experience in retail, confidence to deal with the clients, managing field teams etc.
This is a hybrid role, £32k-£33k annual salary and other benefits.
Overall purpose of the role:
As the Account Executive, you will be responsible for supporting your line manager in the delivery of retail excellence for your clients, Therabody, Electrolux and Oura. The success of this will be measured against KPIs, client satisfaction and the financial delivery of the forecasted client GP
About Stellar:
Stellar is a Retail Experience agency, we unlock a brand's potential in retail performance by driving product sales and customer loyalty. We provide the best-in-class service for physical, virtual and hybrid retail experiences for high profile clients, such as Therabody, Samsung, Sage Appliances, Nike and more. We invest in our staff, provide bespoke training programs, and offer opportunities to flourish and progress. At Stellar, we are committed to working smart, staying curious, owning our work, and always bringing a can-do attitude.
Key Accountabilities:
Achieve KPI's and grow Stellar GP, identify opportunities to increase revenue & GP with existing and new clients
Support client teams with projects, events and ad-hoc requests
Manage budgets effectively, work closely with the HR team, ensure data accuracy for payroll each month
Build successful client relationships, attend their meetings
Deliver service & operational excellence: conduct regular site visits to review service delivery, retail standards and operational excellence, assist in delivering training strategy etc
Optimise team performance, assist with regular 1:1 meetings with retail teams
Ensure that all HR processes are followed through with all team members
Aid in the onboarding and ongoing training of staff
Work collaboratively
Act as an ambassador for Stellar and display a professional and positive attitude at all times
Identify and progress new initiatives and bring innovation to build the business.
Achieve Stellar values: Own It, Stay Curious, Be Can Do and Work Smart
Personal Specification (knowledge/experience):
A positive thinking, can-do individual
Experience in leading teams either in a similar role on the field or in a retail environment (desirable)
A proven track record of excellent performance and attendance
Good communication skills both written and verbal
Good understanding of Microsoft and/or Google products
Full UK driving licence (desirable)
Access to own car with insurance for business use (desirable)
Frequent travel with overnight stays.
What do we offer:
£32k- £33k annual salary plus bonus
Full time role, Monday-Friday
37.5 contracted hours
Working shift: 9am-5.30pm
Working across clients - 3 days Therabody, 2 days Electrolux/Oura
Hybrid role: 2 days in the office (London Bridge) and 3 days WFH
Travel to sites, occasional overnight stay
Medical cash plan - that allows you to claim back money spent on private treatments and appointments (e.g. dentist, diagnostic tests, etc). It also offers additional benefits such as virtual GP appointments, counselling and discounts for gyms. A fun, friendly place to work with regular work events
