Account Executive, Host

The Role

Reporting to the Sr. Director, National Accounts, the “Account Executive” is responsible for contributing to the growth of Kensington Tours Agency Host channel in the US & Canada through proactive account management of Host Accounts across North America. This role also provides essential administrative support to the host team.

Key Accountabilities

• Achieve personal Sales / Revenue and other Business KPI’s by executing proactive sales strategies for Host Accounts.
• Actively manage advisors that fall below the threshold within the host sales portfolio to increase sales revenue (note: this role will work in tandem with the field directors and host director)
• Build and preserve effective relationships with new and existing host advisors, inclusive of maintaining an optimal level of agent-related activities/week (emails, calls, follow-up calls, Agent sign-ups, webinars, and events)
• Provide superior levels of customer service and sales support to all host accounts.
• Resolve any agent concerns or complaints through immediate communications with appropriate parties
• Maintain agency prospect lists/contact database to identify opportunities
• Proactively and consistently seek opportunities to promote and sell products
• Maintain an in-depth knowledge of all Kensington Tours products and services
• Host product/system training webinars with agency and consortia partners when required
• Assist Sr Director of National Accounts and Host Sales Directors in sales, administration, travel and events logistics, reporting, marketing, and agency relationship management
• Will be required to assist in representing Kensington Tours at trade shows and preferred agency network events, presenting the Company’s products and services
• Assist Director of Sales with administrative duties
• Other projects assigned

Qualifications

• Minimum 2 years’ travel industry phone sales experience, ideally in a B2B capacity
• Proven ability to develop new business and increase sales
• Strong written and verbal communication skills, including presentation skills and an ability to communicate in a polished and professional manner
• Strong computer skills in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to attend and participate in trade events & conferences when required
• Highly organized with excellent attention to detail Excellent customer service/relationship-building skills
• Proven time management skills with an ability to set and meet personal timelines and deliverables
• Able to work in a fast-paced, changing, entrepreneurial environment and meet time-sensitive deadlines
• Worldly and well-traveled with a nuanced understanding of the expectations of the luxury traveler, an asset
• Specific regional experience/expertise across Europe, Asia, Africa, and/or Latin America an asset
• Upbeat personality with comfort being both a flexible and adaptable team player and a self-starte (Must be able to work in a lean environment with autonomy)