Account Executive - Health and Human Services (HHS)

Lyssn.io, Inc. (Lyssn) is the most advanced and established software platform using AI for the next generation of behavioral healthcare and human services training, assessment, automation and improvement.

Working at Lyssn

We founded Lyssn with a single conviction: Health and well-being is a basic human right, and people who are suffering should have access to the best quality treatments. Our vision is to design clinical, evidence-based technologies (validated through peer-reviewed studies) that maximize therapists, counselors, coaches, and caseworkers’ ability to help their clients and patients at scale; and we offer a suite of technologies to enhance training, supervision, and quality assurance to do just that!

Our company spans a diverse range of innovative areas including natural language processing, machine learning, psychotherapy research, clinical assessment and behavioral coding, project management, software development, UI design, community-based research, and small business development. Nearly all of our founders (Ph.D level psychologists and data scientists) are active in Lyssn’s day-to-day business and you will be working with all of them in this role.

Inclusion is our mission

Our products train providers in acceptance and appreciation of cultural, socioeconomic, gender, religious, neuro and other core aspects of diversity. To create products that serve people from all walks of life, we need to include everyone. Therefore, we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for psychotherapy and human services, we welcome you to join the Lyssn team.

Account Executive Heath and Human Services (HHS) - Full Time - Remote

We are looking for a highly motivated Account Executive with experience in consultative sales to join our Health and Human Services team.  In this role, you will focus on selling our cloud-based software solution to state and local government agencies in child welfare and adjacent HHS domains.  The ideal candidate will have a strong background in enterprise sales, a deep understanding of public sector programs and purchasing processes, and the ability to build trusted relationships with a variety of key stakeholders.

Lyssn is a leading provider of innovative SaaS solutions that empower state and local governments to adopt and deliver evidence-based practices to their constituents. We are uniquely positioned to address a funding requirement that jurisdictions need to solve immediately. Our proven use case and established customer base have garnered credibility and interest within state and local governments nationwide, and we are expanding our sales team to keep up with demand.

As an Account Executive, your primary objective will be to leverage your domain expertise and interpersonal skills to deeply understand and address business requirements, position our solutions effectively, and foster long-term partnerships. Maintaining a collaborative team culture is essential. Individual and collaborative efforts are both required to be successful at Lyssn.

Job Type / Schedule

Full-time employee, 40 hours per week, remote.

Lyssn, io, Inc. is based out of Seattle, WA. The majority of work can be conducted remotely through telecommuting. The applicant must be able to accommodate clients on the West Coast. Travel to customer sites, conferences, and in-person Lyssn team meetings is required approximately 6-10 times a year.

Essential Functions

• Sales Strategy: Develop and execute a comprehensive sales strategy to achieve revenue goals within an assigned territory, to include prospecting, qualifying, and closing activities
• Pipeline Management: Maintain a robust sales pipeline, leveraging CRM tools to track opportunities, document sales activities, and generate accurate forecasts
• Consultative Selling: Engage with prospective customers in a consultative sales capacity to align our products, recommendations, and use cases with their unique challenges and requirements. Must be competent at pitching, negotiating, and closing
• Stakeholder Engagement: Establish and nurture relationships with decision-makers, including agency directors, program managers, IT leaders, and procurement officials
• Proposal Development:  Collaborate with internal and external stakeholders to negotiate SOWs, proposals, and presentations
• Cross-functional Collaboration: Work closely with marketing, product,customer success, and sales to execute go-to-market strategies and ensure a seamless customer experience
• Industry Expertise: Stay informed about trends, challenges, and regulatory changes within the child welfare and government sectors to position Lyssn as a trusted advisor
• Technology Proficiency: Utilize a suite of platforms to complete work remotely and conduct business in alignment with company processes and quality standards

Requirements

Candidates are required to demonstrate the following skills

• 8-10 years of sales experience, with at least 4 years selling technology solutions to state and local government agencies. Experience selling SaaS or in the child welfare domain preferred
• Proven success in enterprise SaaS sales. Experience selling SaaS to child welfare or other HHS entities preferred
• Excellent communication, negotiation, and presentation skills, with the ability to effectively convey technical concepts to non-technical audiences. You must be comfortable presenting to stakeholders across the entire government organization hierarchy
• Ability to pick up new concepts, processes, and technologies quickly
• Proficiency with CRM software (e.g., HubSpot) , Adobe, Microsoft 365, and Google Suite
• Ability to travel for client engagements, industry events, and internal off-site meetings
• Bachelor’s degree in business, public administration, social work, or a related field preferred

Additional Requirements:

• Strong understanding of competitive and non-competitive purchasing and decision-maker roles within state and local governments
• Exemplary teamwork and collaborative spirit
• Understanding of large-scale EBP implementations and evaluations, including activities such as fidelity monitoring. Knowledge of implementation science, change management, or FFPSA legislation, a plus

Salary Range

Compensation package includes base salary plus commission, commensurate with experience. Expected OTE range is $190,000 to $220,000 with the opportunity to exceed the range with high performance. New Lyssn employees may be granted stock options (subject to board approval).

Benefits

• Insurance
• Medical (Regence Blue Cross)
• Dental (Delta Dental)
• Vision (VSP Vision Care)
• Life/AD&D (Unum)
• Excepted Benefit Health Reimbursement Arrangement (EBHRA)
• Employee assistance program
• 401(k) retirement plan
• Paid Leave: vacation, sick, holiday, bereavement, parental, jury duty
• Corporate matching charitable giving program
• Internet and Home Office Stipend
• Professional development
• Additional benefits may be discussed during the hiring process

Lyssn is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to fair employment practices regarding citizenship.

Finally and Importantly… A Note on Authenticity and AI in Hiring at Lyssn

• Resume Integrity: We review applications personally. Any attempt to manipulate screening algorithms using "white fonting," hidden text, or keyword stuffing will result in immediate disqualification.
• Skill Demonstration: We value tools that increase efficiency, but this role requires human judgment. In all of our hiring, we use skill assessments both in real-time and also via ‘homework.’  Using AI to generate answers for skills assessments or homework without disclosure will disqualify you.
• Real Expertise: Please ensure the skills on your resume reflect your actual capabilities. Using AI to simulate expertise that you do not possess will eventually be discovered during the interview process; please respect our time and yours by applying only if you have the requisite experience.
• Cover Letter: A cover letter is required. Please put your preferred method of contact in the first paragraph of your cover letter.