Account Executive

Join Our Dynamic Team at ARMSRx!

There’s never been a better time to join our dynamic team of pharmacy benefits professionals as ARMSRx enters an exciting new era of growth and innovation. We’ve built incredible momentum—and we’re just getting started. We’re seeking driven, forward-thinking individuals who thrive in a fast-paced environment, embrace challenges, and celebrate success together.

If you’re ready to make a meaningful impact, grow your career, and be part of a company that values excellence, collaboration, and camaraderie, ARMSRx is the place for you!

Job Summary:

The Account Executive is a key member of the ARMSRx account team, supporting clients as well as broker partners directly during the post-sale phase. After an account is acquired, this role ensures strong relationships and coordinates ARMSRx services while acting as the client’s liaison to providers and partners. The Account Executive partners with a Clinical Account Manager to advise on clinical opportunities, emerging trends, and best practices.

We are seeking a highly qualified Account Executive to act as a strategic advisor for assigned clients, including brokers and plan sponsors. The role focuses on building strong relationships, driving client engagement, and supporting company growth through effective communication and pharmacy benefit strategies.

This fully remote position requires a proactive, self-driven professional who thrives in a fast-paced environment and can work independently with minimal supervision. A strong background in the Pharmacy Benefit Management (PBM) industry—ideally 5+ years—is highly preferred. Advanced proficiency in Microsoft Excel is essential, with solid working knowledge of Word and PowerPoint to support reporting, presentations, and client communications.

Essential Functions:

• Client Retention & Relationship Management: Build and maintain strong client relationships to ensure renewal and satisfaction. Act as a trusted advisor to brokers and plan sponsors, promoting retention and growth.
• Client Communications: Proactively manage all client communications, including inquiries, contractual deliverables, and deadlines, ensuring a seamless and professional experience.
• Account Oversight: Lead day-to-day client engagement activities within a matrixed organization, including people mapping and strategic relationship development.
• Client Implementation: Navigate implementation for clients by coordinating with PBM/carrier and vendor stakeholders to ensure accurate and timely setup.
• Presentation & Reporting: Present to client and internal audiences with professionalism and confidence. Prepare and maintain monthly, quarterly, and annual reports.
• Data Analysis & Insights: Use data analysis to provide actionable insights that help clients make informed decisions about their pharmacy benefits.
• Onboarding & Workflow Management: Execute and contribute to client onboarding processes and ongoing workflow improvements.
• Collaboration: Work closely with internal teams, brokers, and PBM partners to resolve service issues and ensure high-quality delivery.
• Industry Knowledge: Maintain a strong understanding of PBM industry trends, business challenges, and competitive market developments.
• Contract & Audit Support: Assist with contract execution, claims inquiries, audits, and benefit design reviews to ensure accuracy and compliance.
• Client Engagement: Conduct regular service calls and meetings to strengthen relationships and identify opportunities for improvement.
• Travel: Travel approximately 25% to meet with clients, prospects, and internal teams.

Competencies & Qualifications: 

• Ability to build and maintain strong relationships with clients, brokers, and internal teams to ensure retention and satisfaction.
• Exceptional oral and written communication skills; confident presenting to diverse audiences with professionalism and clarity.
• Skilled in analyzing data, identifying trends, and providing actionable insights; capable of creating effective solutions to complex challenges.
• Ability to organize, prioritize, and manage multiple projects and deadlines in a fast-paced environment.
• Understanding of pharmacy benefit management (PBM) industry, insurance products, and related regulatory/compliance matters.
• Advanced Microsoft Excel skills; proficient in Word, PowerPoint and Teams for reporting and presentations.
• Comfortable switching between clients and tasks, demonstrating composure under pressure.
• Basic understanding of business and financial concepts with the ability to support long-term planning and client strategy.
• Works effectively within a team and independently; capable of delegating and meeting deadlines.
• Ability to establish and maintain trust with internal and external stakeholders.
• Quick to learn new systems, tools, and processes.

Education & Experience:

• Bachelor’s Degree preferred. 
• 5+ years of prior practical account management experience is required, PBM experience is preferred.