Account Executive, Enterprise
TLDR
Lead AI transformation in customer service by driving the adoption of the cutting-edge Fin AI agent, managing full-cycle sales, and contributing to a world-class sales team.
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performingAI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
What's the opportunity?
Are you ready to lead the charge in AI-driven customer service? As an Enterprise Account Executive focused on selling Fin, Fin’s cutting-edge AI agent, you’ll play a pivotal role in revolutionizing how enterprises scale customer support. Fin leverages advanced artificial intelligence to deliver seamless, efficient, and intelligent support experiences, making it a game-changer for businesses worldwide.
This is your chance to join a world-class sales team, driving the upmarket growth of a transformative AI solution. At Fin, we don’t just sell products; we empower businesses to reimagine their customer support strategies. If you’re looking for ownership, creativity, and the opportunity to lead in a fast-paced environment, this role is for you.
What will I be doing?
- Champion AI transformation: Drive the adoption of Fin, helping enterprise clients unlock the power of AI to automate and scale their support operations.
- Full-cycle sales ownership: Manage the entire sales process—from prospecting to close—with a consultative and tailored approach.
- Customer advocate: Act as the voice of the customer, collaborating with Product, Marketing, and other teams to refine and enhance the AI-agent offering.
- Tailored AI demonstrations: Create and deliver compelling, customized demos that showcase the unique value of Fin as an AI agent.
- Revenue-focused: Provide timely, accurate forecasts and ensure clear visibility into your sales pipeline and performance.
- Team growth: Contribute to the overall success of the sales team by mentoring peers, sharing best practices, and leading innovative projects to up-level the group.
What skills do I need?
- Proven success: 5+ years of experience as an Account Executive, with at least 3 years selling SaaS solutions to enterprise clients.
- Hunter mentality: Proven track record of outbounding and creating the majority of your pipeline and revenue.
- AI expertise: Familiarity with AI-powered solutions, customer engagement tools, or support automation products is a strong advantage.
- Quota achiever: Demonstrated ability to consistently meet and exceed sales targets.
- Strategic communicator: Exceptional written and verbal communication skills, with the ability to clearly articulate complex AI solutions.
- Solution-focused: Thrives in a fast-paced, dynamic environment, managing opportunities across diverse industries.
- Customer-centric mindset: Skilled at building trust and creating value in competitive sales landscapes.
- Growth-oriented: Displays intellectual curiosity, ambition, and a commitment to personal and team development
Benefits
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
#LI-Hybrid
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Benefits
Free Meals & Snacks
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Health Insurance
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Cycle-to-Work Scheme
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
Paid Parental Leave
Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
Paid Time Off
Flexible paid time off policy
Intercom builds AI-driven customer service solutions that empower businesses to deliver exceptional customer experiences. Its platform is designed for companies of all sizes looking to enhance their customer engagement and satisfaction. By leveraging advanced technology and insights, Intercom is reshaping how businesses interact with their customers.
- Founded
- Founded 2011
- Employees
- 500+ employees
- Industry
- Internet Software & Services
- Total raised
- $240M raised