Account Director

Zero Overview

Zero is a creative studio founded in NYC. Our intention is to create an environment where multidisciplinary teams can solve problems for progressive and contemporary brands. We aim to constantly re-evaluate what it’s like to work with a studio and provide a high degree of value and service to our clients and our team.

Our studio seeks an individual with a diverse background and the ability to succeed with a wide array of motivated and creative individuals. We believe that process is at the core of our success - and are continually seeking to evolve ours to get the most out of each engagement. The unique and complex problems that face our clients call for fresh and strategic thinkers.

Position Overview

As an Account Director, you will serve as a leader at Zero with an opportunity to define the client relationship and account growth practice. This role’s core focus is account growth (services and sales) and so we expect an entrepreneurial and business-oriented approach. You’ll be working directly with the Partners & Directors to manage 3-4 $1M+ accounts ranging across branding, digital, and marketing.

Your primary responsibility will be collaborating and leading our team(s) to create the best work possible in an enjoyable, engaging, and positive environment. Specifically, within our Accounts team, you’ll be responsible for managing 1-3 individuals, as well as helping to set the right team structure and people on the account. 

You will be managing a high volume of projects and will be the primary point of contact for our clients, so expert organization, attention to detail, and communication skills are a must. Defining and implementing a high degree of customer service as well as measurable value will be vital to your success. 

As an Account Director, our expectation is that you approach the day-to-day with a positive, and solutions-oriented mindset. We believe the traits of kindness, respect, and empathy are vital to the role and a high degree of emotional intelligence and strategic thinking will be keys to success.

When you submit your application responses, include a quick tidbit of the most memorable client situation where you were able to grow and/or extend the relationship.

Roles & Responsibilities

Account Growth & Strategy 

• Serve as the trusted strategic partner to clients, understanding their business goals, challenges, and industry landscape.
• Be entrepreneurial minded and constantly look for ways to improve our clients' business results and mutually beneficial ways to expand our working relationship.
• Develop high-impact quarterly and yearly roadmaps.
• Manage contract negotiations, renewals, and forecasting.

Client Relationship Management

• Manage client relationships and ensure client satisfaction, starting in the sales process and extending throughout the life of our relationship with the client. 
• Ensure all deliverables meet agency standards, KPIs/goals, and SOW requirements.
• Navigate and resolve challenges related to delivery.
• Continually meet with the client (ideally IRL) for strategic brainstorms, account planning, and as apart of conferences & events.

Team Management & Leadership

• Guide small-to-medium, multi-disciplinary teams toward the common goal of executing on-brief creative projects.
• Approach every project with a clear purpose and ensure all executions meet client and user goals.
• Keep a team constantly organized, over-communicate, avoid assumptions, and forecast risks to provide a contingency plan should risks become realities.
• Excellent time management, resource management, and planning skills
• Oversee & manage junior team members by conducting regular 1-on-1 check-ins and individual reviews, providing mentorship and feedback throughout your work together, and facilitating career growth via goal identification & tracking, measuring progress, and finding new opportunities that spur individual growth
• Identify opportunities to improve internal systems and increase efficiency

Skills & Competencies

• Well versed in project management and communication tools including Notion, Asana, Google Suite, and Slack
• Can clearly demonstrate your passion for the role and communication skills needed to be successful
• You have managed at least 5+ web projects (ideally with ecommerce)
• You have managed at least 5+ brand, packaging or print production projects
• You have managed 2-3 mid to large-sized accounts for at least 1 year
• You have completed 3 content creation projects that included photography, video, illustration or similar

Years of Experience

• 7+ years of Account/Project Management experience within a creative industry

Reporting Structure

• This position reports to the Managing Director and will manage a small number of Direct Reports.
  
  

Working Location

• Zero has physical studio spaces in Brooklyn and Milwaukee. Staff are expected to occasionally work in these locations during the work week. Additional details can be discussed during the interview process.

Full Time Benefits

• Multiple medical plans with up to 80% of premiums covered by Zero
• Multiple dental plans fully covered by Zero
• Three weeks (15 days) vacation
• Seven days of paid sick time
• Twelve paid holidays
• Paid holiday break between Christmas and New Years
• Short Term Disability Insurance
• 401(k) with match after (3) months of full-time regular employment
• Charitable Match & Employee Milestone Programs
• Commuter Benefits
• Additional benefits are available with details provided upon request during the interview process

Closure Date

• This posting will be unpublished by Friday, December 19. Shortlisted applicants will be contacted on a rolling basis or in early January, 2026.