Account Director - (Taiwan Base)

Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick. About us We are Insider, the fastest-growing global MarTech scale-up and the #1 AI-native Customer Experience and Marketing platform trusted by enterprise brands worldwide. Our story began with six desks and a vision to create a single platform to make industry-first CX technologies and emerging channels accessible to marketers worldwide. Today, with 1500+ teammates across 50+ nationalities, we continue to push the boundaries of what’s possible in CX. Our architecture brings together unified customer data, advanced journey orchestration, and comprehensive AI capabilities by seamlessly blending predictive, generative, and agentic AI into a single customer engagement platform that empowers teams to activate customer engagement across 12+ channels. We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on. Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, achieving $200M in CARR (Committed Annual Recurring Revenue). According to Gartner, we are the dominant leader in Multichannel Marketing. Don’t just take our word for it — see for yourself. We consistently outperform and continue our leadership, and the results speak for themselves. From day one, Insider’s mission has not been only to build a world-class product company, but also to create one of the most socially progressive technology communities in the world. Through our corporate social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy,SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact on our communities across 27+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM. Behind all these achievements is an exceptionally talented, visionary team of overachievers across 27+ countries that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading. Job Title Account Director Reporting of the role This role reports to the Commercial Director What you’ll do:

Be responsible for managing a book of software superscription renewal business, aligned by quarter, with the goal of closing the sale of all renewal contracts before contract expiration.

Meet quarterly, half-year, and annual targets (quota) associated with an assigned book of renewal business.

Maintain direct engagement with customers and channel partners throughout the duration of a contract's lifecycle to identify and eliminate potential obstacles to timely renewal.

Ensure assigned renewals are closed on time by working in a highly collaborative environment with internal organizations -- Inside sales, Customer Success, and partnership sales.

Own a portfolio of existing accounts and take responsibility for their retention and growth.

Identify upsell and cross sell opportunities within existing accounts.

Proactively own renewals in accounts in cooperation with the Customer Success team.

Succeed in a team selling environment for maximum account penetration and coverage.

Consistently forecast monthly and quarterly performance.

Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise level negotiations.

Participating in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings.

Discovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact.

Analyzing stakeholder mapping and setting overall strategy to capture right frequency in touch points.

Taking ownership of renewal success and strategy to achieve key commercial/contractual targets.

Ensuring Customer Success realization is achieved and recognized across key stakeholders and reaching NPS targets ensuring best customer experience and success recognition.

Achieving customer advocacy goals with the marketing team with success stories, and testimonials.

Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution.


What We Are Looking For: 


Having 3+ years of experience in the fields of direct account sales or renewals –  in the B2B SaaS industry is a must.

Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills. Alas, we’ve got clients all over the world!

Proven track record of using sales & persuasive skills.

Work across various internal organizations such as Sales/Pre Sales/Customer Success and Technical Support Team and be collaborative to get things done.

Deep knowledge and expertise with SaaS sales & services models.

Advanced proficiency or expert level with contract renewal processes, sales negotiations and renewals forecasting.  

To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients.

Ability to operate and make timely decisions in an ambiguous, ever-changing environment where products are often sold before they are fully developed, and features change rapidly

To cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our around the clock support.

Passion for testing, measuring, and improving outreach and follow up effectiveness.

High sense of responsibility and accountability.

A strategic thinker with excellent project and time management skills.

Experience negotiating and navigating contracts and legal discussions.

Thrives in a fast-paced, high growth, rapidly changing environment.

Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Marketing Executives, IT management, Database administrators, and Data Scientist).

Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts,

Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.

What's on offer

Competitive Salary + Commission

Hybrid working Model

Personal Notebook

Afternoon Tea offered on every Friday afternoon

Labor insurance & National Health Insurance

Labor Pension

15 days of annual leave plus national holidays in Taiwan