Bazaarvoice

Account Director - SMB

U.S.

Full-Time

Remote

$140,000 – $160,000 per year

TLDR

Own the full lifecycle of client relationships, identifying upsell opportunities while driving renewals and collaborating with internal teams for client success.

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! What You'll Do:

Articulate the ROI of our solutions and demonstrate how our products solve specific business challenges for brands and retailers.
Maintain an organized pipeline and provide clear, proactive updates to leadership throughout the renewal and sales cycles.
Work seamlessly with internal teams to ensure your clients have the resources and support they need to succeed.
Lead meaningful discovery conversations to uncover core business needs and long-term requirements.
Build relationships across diverse departments, from collaborating with IT professionals to partnering with marketing and merchandising leaders.
Navigate the contract process by working alongside client legal teams and our internal counsel to finalize agreements.
Engage with executive leadership and founders to build rapport and align our solutions with their high-level business goals.

What You'll Bring:

A minimum of 3 years in a quota-carrying role within SaaS, MarTech, or eCommerce, with a proven track record of meeting or exceeding revenue targets
A minimum of 3 years successfully managing contract renewals, meeting or exceeding against your company’s average renewal rate
Strong bias to action and ability to prioritize multiple internal and external asks in a way that moves your business forward
Strong organizational structure to how you approach your day-to-day plus long-term territory strategy
An understanding of the digital shelf and how user-generated content impacts the broader brand-to-retailer ecosystem.
The ability to navigate complex organizational structures and build consensus among diverse stakeholders, including Marketing, Sales, IT, and Procurement.
Exceptional business acumen and the ability to translate technical features into high-level strategic outcomes for C-suite executives.
A consultative approach to sales, using active listening and two-way discovery to solve customer "pain points" rather than just selling features.
Strong project management skills with the ability to lead a multi-threaded sales or renewal process from initial outreach to legal signatures.
A natural curiosity for e-commerce trends and a passion for helping brands build trust with their consumers.
Experience building and maintaining long-term, trusted partnerships that result in high retention and account expansion.

#LI-Hybrid

#LI-JM1

Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA.

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity.

We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo.

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives.

We champion what’s best for Bazaarvoice before individuals or teams.

As a stronger company we build a stronger community.

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

The successful candidate will be required to complete a background check. We will provide additional information and obtain your written consent before proceeding.

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Bazaarvoice

Bazaarvoice builds smart shopping experiences that connect brands and retailers with billions of consumers through an expansive global network and user-generated content. Our enterprise technology empowers brands to gather and analyze consumer feedback, driving loyalty and sales while improving products. With a vast reach across retail, social media, and search, we enable meaningful interactions that transform the shopping experience.

Founded: Founded 2005
Employees: 500+ employees
Industry: Internet Software & Services
Total raised: $130M raised

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