Client Leadership Account Director

Job title: Client Leadership, Account Director

Group: Mindshare Worldwide

Client: Paypal

Reports to: EMEA Lead

Mindshare is global media agency designed to make media exciting, fun and life changing. For the last 20 years our values of Speed, Teamwork and Provocation have guided our 10,000 people who work with some of the world’s best brands and companies. Located in 116 offices across 86 countries, we are the largest media agency in GroupM, WPP’s media investment management arm, which is the #1 media holding group globally. Mindshare Worldwide is the headquarters for Mindshare based in London. We are a team of 400+ people, co-ordinating media campaigns for our global clients. 

Learn about our culture and values and meet some of our people here.

Want to see some of our award-winning work? Click here

What We Can Offer You

At Mindshare Worldwide, we offer a competitive salary package, with 25 days holiday increasing with service to a maximum of 30 days, with the option to buy an extra 5 days per year. We also have an enhanced pension scheme, Bupa healthcare, a monthly wellbeing fund and early finishes on a Friday during summer. These are just some of the great benefits we offer.

Based ten minutes from London Bridge tube station, our office has a rooftop with 360 views of London – a great space to hang out with colleagues and friends!

We also offer an extensive training programme to help guide your career development whilst you’re with us. There’s a wide range of options to suit everyone at all levels of your career.

Our Values & Behaviours

Our attitude is reflected in our core values of Empathy, Energy and Impact, which drive our people and our business.

We want Mindshare Worldwide to be a place where everyone feels that they belong, everyone can be themselves and everyone has the same opportunities to develop their careers. Over the last 12 months we have made important steps in progressing on our journey to a truly inclusive organisation. We have launched The Collective and have seen the birth of a range of Employee Resource Groups who have shown some amazing and inspiring work.

The Role 

As part of the EMEA Team, the Account Director is the key connection across the Mindshare Network for PayPal to deliver best in class delivery across projects, campaigns and operations by building positive relationships with all Mindshare EMEA markets to add collaborative value to the PayPal business and further improve communication across the network.

The Ideal Candidate

Essential Criteria

• Substantial client leadership experience
• Exceptional project management and coordination skills, with a logical approach to problem solving   
• Driven to build best in class processes & relationships
• Demonstrates a high degree of accuracy and numeracy in the analysis and manipulation of data
• Comfortable with the use of spreadsheets
• Organised with a high attention to detail
• Solid grasp of the traditional and digital media landscape across EMEA
• Solutions focused with a mindset towards process optimisation, both through manual processes and through technology

Desirable Criteria

• Global & Local experience
• Experience working in an agile model with tech/ecommerce clients

Responsibilities

• Drive the Paypal culture as an integrated partnership
• Support in creating and managing project roadmap and prioritisation of tasks across the team
• Supporting the team across all deliverables when needed
• Clear oversight across EMEA – on all project deliverables
• Ensure agreed processes are strictly adhered to across the Network
• Update and inform markets about relevant strategies/planning information materials
• Build a reputation as a trusted advisor for stakeholders across the Network
• Share best practice across markets
• Surface the best work within the team and promote this internally and externally via case study submissions / award entries etc.
• Keep up to date with industry and key agency partner developments in order to offer POVs
• Responsible for EMEA team finance & purchase order management/invoicing
• Management of both internal and client satisfaction surveys

Attitude

• Positive, enthusiastic with a can do attitude 
• Inquisitive and happy to question the status quo 
• A team player who is interested in and excited to learn more
• Calm approach to managing urgent deadlines 
• Enthusiasm and interest to go beyond the task
• Proactive nature with strong self-motivation 
• Solutions focused
• Comfortable with a dynamic, agile environment

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