Lead a team in driving revenue growth while delivering exceptional customer service for high-profile clients, fostering client relationships and supporting retail initiatives.
We are currently looking for an Account Director to join our amazing team at Stellar to take the lead on delivering new tactical opportunities and build on the success of our existing retail activities, across Germany and Austria
About Stellar
Stellar is a Retail Experience Agency, we unlock a brand's potential in retail performance by driving product sales and customer loyalty. We provide the best in class service for physical, virtual and hybrid retail experiences for high profile clients, such as Sage Appliances, Samsung and Nike. At Stellar, we are committed to working smart, staying curious, owning our work, and always bringing a can-do attitude
About the role
In this role you will have the opportunity to grow revenue, by motivating and managing a team based in Germany and Austria to create fantastic customer service. This is a senior management position, with the scope to develop new initiatives, influence senior stakeholders and work closely with clients to develop business
Responsibilities:
Achieve KPI's and grow Stellar GP
Manage budgets effectively
Build successful client relationships
Deliver service & operational excellence
Optimise team performance
Work collaboratively
Achieve Stellar values
What we are looking for:
German speaker with professional fluency in English
Experience gained in Field Marketing Agency delivering tactical work
Proven track record in growing retail sales and achieving excellent customer service
Experience of recruiting and managing teams
A strategic thinker, able to convert ideas into action
Service and consumer orientated
Organised and able to manage workload
Resourceful and problem-solving approach with collaborative mindset
A natural forward-planner, able to critically assess both their own performance, and that of the wider retail operation
A credible professional able to influence senior stakeholders and clients
Advanced knowledge of Google and Microsoft products
What we offer:
€55,000 to €60,000 per annum
Discretionary bonus, up to 10% of salary (based on targets being achieved)
Monday to Friday ( 9am- 5.30pm), hybrid working
Full time permanent role
30 days of holidays
You will be required to work from home and travel to locations in Germany, Austria, and once every 2 months you will need to work from Head Office, London
At the end of each month, Friday afternoon or Monday morning paid time off
Stellar is an open source, decentralized protocol for digital currency to fiat money transfers which allows cross-border transactions between any pair of currencies.
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