Access Management - Technology Services - Manager-FOR RECRUITER TRAINING

As a valued leader on our team, you will manage the work of staff who are monitoring customer support requests, identifying errors in products, and troubleshooting and developing solutions to product errors.

THE IMPACT YOU WILL MAKE
The Access Management - Technology Services - Manager role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Ensure the ongoing monitoring of ticketing system requests for critical or systematic errors in products.
• Manage the team responsible for identifying errors in products and determining their source.
• Manage the team responsible for and the processes involved in troubleshooting product errors and developing and implementing solutions to fix them.
• Work with other development groups to deploy updates.
• Manage the ongoing or cyclical installation and maintenance of technology hardware and software.

THE EXPERIENCE YOU BRING TO THE TEAM

Required Experiences

• 6-8 years

Desired Experiences

• Bachelor degree or equivalent

Skills

   • Experience identifying and determining levels of risk to an organization's networks and systems using cybersecurity techniques and tools such as penetration testing, application security, and intel
   • Focused experience in artificial intelligence (AI), including machine learning and natural language processing (NLP)
   • Collective capabilities for leadership, including leading teams, giving feedback, facilitating meetings, and coaching and mentoring
   • The group of skills related to Identity and Access Management including managing roles and entitlement and managing identity and access privileges
   • Adept at managing project plans, resources, and people to ensure successful project completion
   • The group of skills related to Relationship Management including managing and engaging stakeholders, customers, and vendors, building relationship networks, contracting, etc.
   • Skilled in cloud technologies and cloud computing
   • The group of skills related to Governance and Compliance including creating policies, evaluating compliance, conducting internal investigations, developing data governance, etc.
   • The group of skills related to Performance Measurement including evaluating programs, evaluating vendors, and defining and measuring KPIs
   • The group of skills related to Security including designing and evaluating security systems, identifying security threats, securing computers, assessing vulnerability, etc.
   • Determining causes of operating errors and taking corrective action
   • Skilled in documentation and database reporting for the purposes of analysis, data discovery, and decision-making with the use of relevant software such as Crystal Reports, Excel, or SSRS
   • The group of skills related to Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict
   • The group of skills related to Product Development including designing products, developing product roadmaps, translating design requirements, prototyping, etc.
   • Experience gathering accurate information to explain concepts and answer critical questions
   • The group of skills related to Business Insight including advising, designing business models, interpreting customer and market insights, forecasting, benchmarking, etc.
   • Skilled in recovering failed systems and/or servers, including recovery software, failover clusters, and replication
   • Skilled in establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information
   • Skilled in supporting, controlling, monitoring, and management of large, complex, and sometimes geographically-dispersed IT infrastructure and applications in order to optimize IT service delivery
   • Skilled in creating and managing databases with the use of relevant software such as MySQL, Hadoop, or MongoDB
   • Experience identifying measures, or indicators of system performance, and the actions needed to improve or correct performance to achieve desired outcomes
   • Experience monitoring and managing operation systems (OS), and staying current on patches, upgrades, and other elements of the OS
   • The group of skills related to Operational Excellence including improving and overseeing operations
   • Skills related to Communication including communicating in writing or verbally, copywriting, planning and distributing communication, etc.
   • Working with people with different functional expertise respectfully and cooperatively to work toward a common goal
   • Experience in the process of analyzing data to identify trends or relationships to inform conclusions about the data
   • Skilled in the graphical representation of information in the form of a charts, diagrams, pictures, and dashboards with programs and tools such as Excel, Tableau, or Power BI
   • Experience managing systems controls, developing recovery plans, diagnosing connectivity issues, and other network system management tasks
   • Expertise in using statistical methods, including: developing and testing hypotheses, using experimental design, and running linear and logistic regressions
   • Ability to transform business processes using BPA, RPA, or other technology-enabled automation
   • Ability to frame ideas as systems and analyzing the inputs, outputs, and process
   • Expertise in service management concepts for networks and related standards such as ITIL practices or SDLC
   • Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand
   • The group of skills related to Risk Assessment and Management including evaluating and designing controls, conducting impact assessments, identifying control gaps, remediating risk, etc.
   • Experience helping an organization to plan and manage change in effort to meet strategic objectives
   • Experience in using and maintaining password management software such as Duo, IAG NuID, and/or Ping Identity
   • The group of skills related to Business Process Management including business process modeling, process design and implementation, etc.
   • The group of skills related to Programming including coding, debugging, and using relevant programming languages
   • Skilled in discovering patterns in large data sets with the use of relevant software such as Oracle Data Mining or Informatica

Tools

   • Skilled in SailPoint for identity management
   • Skilled in Active Directory
   • Skilled in XML
   • Experience using scheduling software to book events
   • Experience in Disaster Recovery
   • Skilled in Amazon Web Services (AWS) offerings, development, and networking platforms
   • Skilled in VPN software and encrypting data
   • Experience managing Google Duo
   • Skilled in using virtualization software such as Microsoft Hyper-V, VMWare vSphere, or Citrix XenDesktop
   • Skilled in Excel
   • Skilled in Tableau
   • Experience using Salesforce CRM
   • Experience using Microsoft Project
   • Experience using JIRA
   • Experience using CyberArk
   • Experience using VMWare
   • Skilled in LDAP (Lightweight Directory Access Protocol)
   • Skilled in ServiceNow to manage digital workflows
   • Experience using SharePoint

 

The future is what you make it to be. Discover compelling opportunities at careers.fanniemae.com.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at [email protected].