AA - Customer Service Advisor

At the AA Driving School & BSM, you’ll put the customer at the focus of everything you do. We’re on the road to providing world-class customer experiences and are looking for the best customer-focussed people to join us on this journey. We’re looking for strong customer service advisors, ideally with a history of dealing with customers via different contact methods such as webchat and telephony. You’ll be part of a great team, with flexible working options all within the hours of Monday to Friday, 9am to 5pm… so your weekends are your own!

You will;

• Inbound & Outbound Contact Handling: Manage inbound chats from our pupils, inbound calls from instructors or Motability pupils, and make outbound calls to any of these customer types as needed.
• Customer Journey Management: Assign instructors for Motability pupils, follow up on lesson progress, and support learners through to their driving test.
• Complaint Resolution & Ownership: Resolve complaints at first contact across all channels, taking full ownership of queries and liaising with instructors or franchisees to ensure resolution.
• Admin & Financial Tasks: Complete daily admin including emails, Motability reports, account setups, and handle payments and refunds accurately.
• Service Excellence & Product Knowledge: Deliver high-quality service, promote self-serve options, stay informed on products, and maintain professionalism during busy periods.