A/R Specialist (Remote Role)

OLAPLEX, a category-defining leader in prestige hair care, continuously seeks talented individuals to join in our mission to transform foundational hair health and deliver great hair days today, tomorrow, and for years to come.

As the original bond builder, we are dedicated to fostering a culture that celebrates the bonds within our teams. OLAPLEX elevates individuals from all backgrounds with the belief that together we can unlock the full potential of science to extend the health, life, and beauty of hair for all.

About the Role: 

The A/R Analyst is responsible for ensuring accurate and timely processing of collections/credits, account reconciliations, chargebacks (including disputes) and monitoring existing procedures to create and improve efficiencies.

Responsibilities: 

• Manage a portfolio of accounts, including customer outreach, resolution process development, account adjustments, reconciliations, and monthly reporting. Reconcile AR accounts to ensure all payments are properly accounted for.
• Create and manage the dispute resolution process, including the creation and use of a deduction tracker.  This includes understanding and actioning on customer chargeback disputes, including initiating a dispute, providing the proper documentation required for a dispute, tracking and monitoring the disputes, and following up with the customer to resolve the dispute
• Apply customer payments, in a timely and efficient manner - this may include retrieving the remittance advice from a customer portal, EDI platform, or email, reviewing and analyzing the remittance advice.  This includes analyzing short, over, and duplicate paid items, reviewing chargebacks, supporting chargebacks, liaising with business partners on approvals for chargebacks, issuing corrective documentation, and applying the payment in NetSuite
• Reconcile AR accounts to ensure all payments are accounted for and correctly posted
• Ability to manage Lockbox process
• Prepare customer statements and initiate collections.  Review and actioning of the AR Aging to identify past-due receivables; engage with customers in courteous and professional manner while collecting past due balances and reconciling aged balances
• Prepare, analyze and report on AR Aging reports 
• Understanding and analyzing customer chargebacks, their coding, and supporting documentation.  This includes where to pull supporting documentation (customer portal navigation, review of excel reports, and proficiency in email searches), understanding the chargeback reason so that they adhere to our corporate policies and GAAP, cross functional communication for documentation support and analysis of documents
• Communicate directly with customers regarding delinquent payments, investigate discrepancies, and recommend resolutions for discrepancies and deductions. This may include issuing statements of account, report creation, tracking, and follow through to resolution. 
• Create and use a Collection Tracker to report aged customer balances, collection activities, and successful collection results and be able to analyze and communicate collection activities to leadership
• Partner with Sales and Operations departments to ensure that chargebacks/deductions are properly coded, approved timely and to resolve billing disputes
• Assist with the quarterly and year-end audit by analyzing data and providing support documentation as requested by our external auditors
• Assist in the development of AR policies and procedures to improve operational efficiency and reduce days sales outstanding (DSO) and reduce margin loss from deductions.  This will include SOPs of general AR procedures such as cash application, deposit application, offsetting items, credit memo entry, invoice entry, and guiding framework for key account deductions
• Proactively seek to improve existing processes and work with management to add efficiencies when possible
• Manage shared AR Inbox and Credit Inbox
• Exercise sound judgment and initiative in addressing complex AR aging challenges
• Assist AR Manager, Accounting, and Finance team with other ad-hoc projects as needed

About You:  

• 2+ year accounts receivable experience within the consumer products industry 
• Experience with major ERP systems, NetSuite preferred 
• Intermediate to advanced skills in Excel 
• Proficiency in Google Suite of products (Drive, Email, Sheets, Calendar) 
• Experience with enterprise messaging programs such Teams or Slack 
• Experienced in Amazon/Ulta/Sephora/Sally specific deductions and dispute management 
• Experience Amazon Vendor Central, or other large scale customer platforms 
• Detail oriented with the ability to meet deadlines with a high degree of accuracy 
• Excellent interpersonal skills 
• Excellent written and verbal communication skills 
• General knowledge of accounting principles and internal controls
• Ability to work independently
• Ability to work remotely successfully as well as be on camera in meetings
• Ability to work well within a team while also being a strong individual contributor 
• Ability to be flexible in a fast-paced changing environment

We'd love to have you apply, even if you don't feel you meet every single requirement. What's most important to us is finding authentic and accountable people who feel connected to our mission and values, not just candidates who check off all the boxes. We are looking for someone who will bring all their expertise, learn, and grow with us.

Our Total Rewards: 

The annual base pay for this position is $60,000 - $70,000 with eligibility for an annual bonus. The actual base pay will vary based on factors such as qualifications, years of relevant experience, skill level, functional expertise, certificates or other professional licenses held and geographic location.

• Competitive compensation 
• Work/Life Balance: Flexible paid time off, 11 paid holidays, and flexible work schedules
• Wellness: Company Contribution to Medical, Dental, and Vision Insurance for Employees and their Families, Company Paid Employee Life Insurance, Optional additional Life Insurance, and Short and Long-Term Disability Coverage Options 
• Parental Leave: Up to 18 weeks for birthing-parents and up to 10 weeks for non-birthing new parents
• Financial Well-being: Roth and 401k plans: 100% match up to the first 4% and is immediately vested
• Professional Development Reimbursement Program: Career development is as important to us as we know it is to you! 
• Our culture has an “attitude of gratitude” and a shared passion for our brand. Join our Bond Builder DEI committee to play a role celebrating DEI at OLAPLEX 
• Products: Twenty (20) free products per year, plus a friends and family discount 

Our Commitment to Diversity, Equity, and Inclusion:

Our mission is to create a culture that celebrates our bonds by embracing, elevating, and empowering individuals from all backgrounds.

OLAPLEX is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.