911 Product Manager

As a Product Manager for Sinch’s emergency services team, you will be responsible and in charge of all aspects of several key products. In this role, you will handle market analysis, assessment, respond to RFP’s, gather customer needs and build product requirements, balance and align the product roadmap with business goals.

You’ll expand the relationships that exists with the development team, helping translate business needs into technical requirements, driving projects across multiple functional teams, you will pull groups together and help them focus on results and exceeding customer expectations.

You will work with our account teams in determining customer/new market needs and priorities, building business cases for new products and significant product enhancements, partnering with leadership to ensure effective development and implementation of product plans. 

As a member of the product management team, you will own and be responsible for managing the roadmap and day-to-day prioritizations for several emergency services products. You will work closely with leadership, product development and account management to manage our emergency services product portfolio throughout all phases of the product life cycle, from introduction through sunsetting.

Requirements

• Own product roadmap for emergency services products, collaborate with development team and manage customer expectation around product and feature delivery 
• Engage with internal and external stakeholders to elicit requirements and understand priorities 
• Prioritize product enhancements and customer requests by making smart, decisive tradeoffs using data-driven analysis and sound judgment 
• Review product deliverables, participate in user acceptance testing and production implementation activities
• Help new customers understand the value of and adopt Sinch’s Emergency Services platform. 
• Conduct visits with customers, perform competitive analysis, and work with internal teams - Sales, Development, Technical Support, etc. - to understand market needs 
• Be an innovator with demonstrated ability to craft a vision, get people excited by ideas and get them quickly to market 
• Develop business cases for new products and significant product enhancements, including identifying customer needs, product and/or feature gaps, identifying solutions, market sizing, sales projection, costs, planning/management, etc.  
• Communicate product positioning and strategic value both internally and externally.   
• Proactively engage customers, partners, and internal stakeholders on the products and roadmap 
• Develop, maintain, and manage implementation of product roadmaps 
• Lead the product launch process to ensure the organization is ready to train, deploy, and support the product in the market 
• Measure results against business case expectations   

Qualifications:

• 3 years + of experience in a product management role 
• Bachelor’s Degree in Business Administration or Engineering. MBA preferred 
•  Experience with Emergency Services solutions
• Working knowledge of 9-1-1 regulations and solutions in the US & Canada
• Good understanding of software development life cycle 
• Prior experience working in an Agile SDLC environment
• Business requirements authoring and management
• Working knowledge of all aspects of Microsoft Office suite of products 
•  Excellent verbal and written communication skills - documentation, presentations, and flowcharts 

Benefits

• STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
• WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
• MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

Our expert teams are built from some of the most experienced in the industry. We employ people from all over the world, from all walks of life and from all backgrounds. We work together, feeding on our diversity to make us stronger, and we encourage each other to be the best we can be. Innovation drives us, and we challenge ourselves every day. Get in touch and join us on our journey!

The annual starting salary for this position is between $110,000.00 - $120,000.00 per year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications.

This role will be accepting applications until 3/20/2025 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.