#9033 - Technical Customer Support

Qualitest is the world’s leading AI-Powered Quality Engineering Company.

We bring in the culture of quality orchestration, technology and operational landscape through our engineering-led, process discipline.

We provide innovative and scalable business quality engineering solutions that protect our clients’ brand through end-to-end value demonstration with laser focus on customer experience and release velocity. This year we are celebrating 25 years of innovation and excellence.

Every day with Qualitest is an opportunity to innovate, grow and change.

We’ve assembled one of the largest, most talented groups of creative, critical problem-solvers in the world with over 7000 engineers.

Talented, intelligent, and passionate people have made Qualitest the world’s leading Quality Engineering company. If you want to learn from the best, there’s no better place to start!

Qualitest is looking for our next Technical customer support to join our growing team

this is a full time position in Petah Tikvah

In this position, you will Work on WIFI components at the lab. support users, developers, testers, and everyone who works on this project.

Role Responsibility:

• Being the first point of contact for customers seeking technical assistance over the phone or email.
• Escalation procedures, promptly allocating unresolved calls as appropriate. advising customers of actions taken
• Installation configuration and deployment of new and existing software in line with defined procedures.
• Managing the logistics on the project
• Undertakes any other tasks as requested by Management.

Requirements

• Technician, IT or practical Eng. graduate
• Experience in a technical support will be advantage.
• Very good interpersonal and communication skills.
• Highly self-motivated and directed.
• Strong ability to problem-solve and think logically.
• Ability to conduct research into a wide range of computing issues as required.
• Ability to understand the needs of the users and formulate adequate response.
• Good English

Benefits

Why Qualitest?

• Be a part of a leading Engineering company, globally recognized as a Visionary by Gartner Magic Quadrant
• Have continuous access to and work with Senior Quality Engineers and Experts
• Work with cutting-edge technology in a company built by Quality Engineers for Quality Engineers. This is what we do!
• Access to Learning & Development opportunities for building a strong and lasting career
• A supportive and inclusive work environment with truly good people

• As a global company, we offer unique placement opportunities around the world
• Our Qualitesters are the reason for our success. We constantly encourage career development and promote from within

Intrigued to find out more about us?

• Visit our website at https://qualitestgroup.com/

• Check out our Career page: https://qualitestgroup.com/careers/open-positions/