The USGA is a mission-based nonprofit organization whose purpose is to unify the game, showcase the best talent in golf, provide impartial governance and advance our impact on critical issues such as sustainability, accessibility and inclusion. We conduct the U.S. Open, the U.S. Women’s Open and 13 other national championships at America’s iconic golf venues. The USGA’s headquarters is located in Liberty Corner, N.J., with a new satellite Golf House Pinehurst campus scheduled to open in Dec. 2023. For more, visit usga.org.
About this role:
A paid internship running 5 days a week, from 9am – 4pm from January 2024 through August 2024. This position is conducted in a hybrid workspace in the Ticketing office in Far Hills, NJ, as well as travel onsite for the various 2024 USGA Championships. Hours and days will increase while on-site at USGA Championships.
The purpose of the position is to learn and assist with all aspects of the USGA ticket & credential operation. Including but not limited to assisting with the Championships of the U.S. Open, U.S. Women’s Open, and U.S. Senior Open. The intern will lead fan customer service, learn ticket strategies, assist with all ticket administration duties, and focus on guest experience while overseeing box office operations and will-call functions when on-site.
What you'll do:
- Assist the ticketing office with day-to-day functions
- Learn the AXS Back Office ticketing platform to investigate purchases and assist with accounts issues
- Build ticket offers in the AXS Back Office and input contractual obligations, pricing, and offer details in various systems and forms
- Learn the Accredit credential platform
- Respond to emails and calls from current and potential ticket buyers
- Manage ticket questions and requests in a timely manner while also providing solutions to mobile ticket and credential problems
- Help with the ticket and credential fulfillment
- Assist with credential production and distribution
- Work closely with various other departments including marketing, championship administration and operations, and hospitality teams to provide fan feedback and drive guest experience
- Assist with special projects and mailings
- While on-site, sell tickets at box offices and distribute credentials at will-call with a strong focus in customer interaction and ticket resolution
- Able to work long hours, nights and/or weekends as necessary
- Travel will primarily be during the months of May and June with possibilities in July and August
Where you'll be:
- This role will be based at our Liberty Corner, NJ campus on a hybrid schedule. Employees are expected to spend 3 days per week working in the office, between Monday - Thursday.
What you bring:
- Desire to learn
- Proficiency in Microsoft Office (Word, Excel, Power Point)
- Organized and detail oriented
- Ability to work individually and in a team setting
- Strong customer service
- Ability to multitask and work in a fast-paced environment
- Clear and professional phone manners
- Golf knowledge a plus
What the USGA brings:
- Comprehensive medical, dental, and vision benefits, including a zero-cost medical plan offered for all full-time employees
- Retirement plans, with up to 10% annual USGA contribution
- Suite of programs to promote physical, emotional, and financial well-being
- Generous bank of paid time off, plus the week between Christmas and New Years Day off
- Off-site team building events
- On-site gym and golf simulator
- Professional development opportunities
The USGA is an equal opportunity employer. Our organization believes we are stronger by embracing our diverse backgrounds and perspectives, promoting equity so all teammates can excel and grow in their careers, and fostering experiences to drive inclusion in our workplace and game. Golf is a game for everyone, and you are always welcome.
