ファシリティマネージャー（施設管理マネージャー）
ホスピタリティチーム × H2 Life
H2グループについて
H2グループは、2003年よりニセコ地域で革新をリードしてきました。それ以来、プロジェクトマネジメント、不動産サービス、物件管理、ホスピタリティマネジメントを提供するフルサービスのコンサルティング企業へと成長してきました。私たちは、ニセコと富良野にオフィスを構える、国際色豊かで結束力のあるチームです。
詳細はこちらをご覧ください: https://www.h2life.com/
私たちの文化
H2グループの一員として、サービス精神を大切にし、高いパフォーマンスと成果を目指すチームに加わっていただきます。同時に、チームメンバー一人ひとりを大切にし、北海道の素晴らしい山岳環境での生活と仕事を楽しんでいます。
私たちのミッションは、オーナー様、ゲスト、クライアント、そしてチームメンバー全員に、感動的な思い出を提供することです。
募集要項
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勤務地：北海道・ニセコ
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雇用形態：正社員
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勤務時間：週平均40時間
- 勤務時間はリゾートの稼働状況やゲスト・オーナーのスケジュールにより変動します。
- 一定のスケジュールに従うとは限らず、土日祝日の勤務も含まれる場合があります。
このポジションは、ゲストやオーナー様にとって快適で魅力的な環境を維持することに誇りを持てる方に最適です。国際的でエネルギッシュなチームと協力しながら、キャリアアップの土台を築けるポジションでもあります。
主な業務内容
ファシリティマネージャーは、H2グループが管理する物件群に対して、卓越した物件管理サービスを提供する責任を負います。業務には、管理業務、書類業務、保守業務、保険や許可証の管理が含まれます。オーナーリレーション・資産管理チーム、プロジェクトマネジメント部門、リゾートサービスチームと密に連携し、効率的かつコスト効果の高いサービス提供を行います。
主な業務領域
- 物件の定期点検を高水準で実施し、プロフェッショナルな管理を維持
- プロジェクトを効果的に管理し、関係者との連携を保つ
- 物件に関する管理業務の迅速な対応および費用の正確な請求
- 外部業者との強力な関係構築によるコスト効果の高いサービスの確保
- オーナーからのリクエストに基づいた物品やサービスの調達
- 各種法的点検（消防設備、水槽清掃、浄化槽管理など）の手配と実施
- 窓掃除、薪の手配、在庫チェック、紛失・破損品の交換などの管理
- 外部業者の料金比較・交渉を通じてオーナーの維持コスト削減に貢献
- メンテナンス、除雪、庭管理スタッフの指導・管理
- オーナーリレーションチームへの報告および修理対応の推進
- 技術的な修理における外部業者の手配・管理
求めるスキル・経験
- 品質へのこだわりと細部への注意力
- 点検・メンテナンスレポートの正確な作成能力
- アウトドア作業や手作業が好きな方
- メンテナンス・ハンディマン業務に関する深い知識・スキル
- タブレット、スマートフォン、電話システム、プロジェクト管理ソフト、Microsoft Word・Excel等のPCスキル
- チームでも単独でも前向きに業務に取り組める姿勢
- 柔軟に考え、臨機応変に対応できる方
- ストレスの多い状況下でも冷静さを保てる方
- 小さな問題に先に気づき、未然に防げる方
- 日本人スタッフのマネジメント経験（主に日本国籍の方が中心）
応募資格
- 日本語：ネイティブレベル必須
- 英語：日常会話レベルの英語力があれば尚可
- 普通自動車運転免許（日本または国際）必須
- 建築・設計・機械・電気・水道・大工など、工学・建設系の資格保持者歓迎
- その他、メンテナンスやエンジニア関連の資格保有者は優遇
待遇・福利厚生
- 月給：58万円〜（経験に応じて決定）
- 賞与制度 - 個人業績および業績に応じて支給。
- 通勤手当10,000円/月。
- 入社6ヶ月後に年次休暇10日付与。
- 試用期間3ヶ月経過後、傷病手当5日支給。
- 社会保険：日本の社会保険制度に加入。
- 就労ビザサポート（該当者）。
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年間休日115～120日（会社カレンダーによる）、産休・育休制度あり。
応募方法
この度は当社の求人情報にご興味をお持ちいただき、誠にありがとうございます。もしこのポジションにご応募をお考えであれば、履歴書と職務経歴書を[email protected]までお送りいただくか、画面右上のボタンよりオンラインでご応募ください。書類選考の上、条件に合う方にはこちらからご連絡させていただきます。何卒よろしくお願い申し上げます。
Facilities Manager
Hospitality Team × H2 Life
About H2 Group
H2 Group has been at the forefront of innovation in the Niseko region since 2003. Since that time, we have expanded our operations to become a full-service consultancy offering project management, real estate services, property management and hospitality management. We are a tight-knit, international team spread across offices in Niseko and Furano.
Please see: https://www.h2life.com/
Luxury Property Management, Real Estate, & Project Management Services | H2 Group
Our Culture
As an H2 Group employee, you will be joining a service-driven team that is committed to outstanding performance and results. We are equally committed to our employees as a team, and to the joys of living and working in Hokkaido’s amazing alpine environments.
Our mission is to create sensational memories for our owners, guests, clients, and colleagues.
The Role
Location: Niseko, Hokkaido, Japan
Contract term: Full Time
Work hours: 40 hours per week on average. Roster will be made based on resort occupancy and hours variable dependent on the schedule of owners or guests and the tasks requiring completion each day – the role will not always follow a routine pattern of hours and as such will sometimes include work on weekends and public holidays.
We are looking for candidates that take pride in maintaining amazing environments for our guests and owners. Collaborating with a team of highly qualified individuals, you can expect a friendly, warm, energetic atmosphere of employees of international culture who share the same passion. The role can also provide a good base for a career in this field and for onward progression within the H2 Group organization.
Key responsibilities
The Facilities Manager is responsible for ensuring H2 Group
provides excellent property management for its property portfolio.
The role involves administrative work, supervision and management that keeps properties operating, maintained, insured and licensed for property owners. He/she must work closely with the Owner Relations & Asset management team, Project Management Division, and Resort Services
teams to ensure services are provided in a timely and cost-efficient manner.
KEY AREAS
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Maintain high standards of regular property inspections of properties under H2 Group management to ensure the highest levels of professional property management.
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Effectively manage projects and keep stakeholders involved. This includes resolving referred or escalated issues surrounding H2 Life’s accommodation portfolio.
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Ensure property administration issues are dealt with promptly and successfully and that work conducted by H2 Group is charged accordingly.
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Develop and maintain strong relationships with the third-party suppliers to ensure all properties are connected and serviced by utility suppliers at cost effective rates.
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Contribute to the upkeep of managed properties by sourcing and procuring items and services requested by owners.
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Coordinate
appropriate regulatory
inspections for managed properties, including fire alarm inspections, water tank cleaning, septic tank management, etc.
Organize window cleaning, firewood orders, property inventory checks and replaced of lost or damaged items, etc.
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Minimise property owners’ ongoing costs by gathering competitively priced services. Sharing this information to the Facilities leadership and owners team to make informed decisions.
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Training, organizing
and supervising a team of maintenance, snow clearing and groundskeeping staff.
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Reporting property maintenance issues to Owners Relations and actively driving the process that ensures the issues are repaired and resolved in a professional manner.
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Organizing, communicating and holding accountable 3rd-party suppliers to complete other, more technical, repairs.
Skills we are looking for
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Someone with attention to detail
with an eye for quality and doing things right. Being able to fill in maintenance reports and inspection reports clearly and accurately is an important part of this role. The right candidate enjoys spending time outdoors and working with their hands.
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Deep knowledge on maintenance and handyperson skills are essential
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Ability to use tablets, smartphones, telephone systems, contemporary software on project/task scheduling systems and comprehensive PC skills (Microsoft software skills Word, Excel).
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A proactive, positive
and seasoned professional approach to all duties whether working alone or as part of a team. Copes well with constant changes with an ability to think on their
feet.
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Able to maintain control and composure in difficult situations.
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Someone who is proactive and can notice small issues before they become more serious.
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Experience supervising a team of staff mainly of Japanese background and nationality.
Qualifications
- Native level fluency in Japanese required with conversational level English preferred.
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Japanese Driving License or International Driving License required.
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Technical qualifications in Engineering or Construction desired, e.g. Architecture, Design, Mechanical, electrical, plumbing, carpentry etc.
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Other maintenance or engineering certifications a bonus
What we offer
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Starting salary from ¥580,000 monthly depending on experience.
- Bonus scheme - outcomes based on personal and business performance.
- Commuting allowance of 10,000 yen monthly.
- 10 days Annual leave after 6 months of employment.
- 5 days sick pay after 3 months’ probation period.
- Social Insurance: full coverage under Japan's social insurance system.
- Japanese working visa sponsorship, available to certain candidates.
- Annual holidays: 115-120 days off per year (in accordance with company calendar), maternity/paternity leave.
Apply now
If you would like to apply and are excited about joining one of the most successful teams in the area, we encourage you to take the next step. Please send your resume and cover letter to [email protected] or use the button at the top right to apply online. We will review your application and contact you if your skills align with what we’re looking for.
