👋 Boundless Lifeについて
Boundlessは、リモートワーカーが家族と共に、子どものいない多くの人々が長年楽しんできたノマドライフスタイルを体験できるよう支援します。デジタル時代と世界が提供する最高の体験を家族で得たい方々のために、完全な「海外生活」型の没入型体験を提供します。
プレミアムな子ども向け宿泊施設と、子どもたちの移動先に応じて追従する最先端の教育システムを通じて、Boundlessはリモートで働きながら世界を探検し、家族と世界にポジティブな影響を与えたいという志を持つ家族コミュニティを結びつけます。
2021年の設立以来、2大陸にわたる7拠点と、国籍の異なる約100名のチームメンバーに急速に成長しました。
今後も成長を続けており、LATAMに2つの新拠点を開設予定で、人々がより充実した生活を送れるよう、バランス、成長、家族・自然・世界との深いつながりを実現するライフスタイルを設計するという野心的な目標を持っています。
🙌 役割について
この役割は現地勤務が必須で、鎌倉またはその近隣に居住する必要があります。主な役割は、ファミリーに最高の体験を提供することであり、第一級のサービスと前向きな「できる」姿勢が求められます。私たちはインクルーシブな会社であり、チームメンバーや家族とのコミュニティに積極的に関わる人材を求めています。
チームメンバーや家族との強固な関係構築は非常に重要です。
ビジョンとミッション
私たちのビジョンは、Boundlessの旅を追いかける家族がどこにいても「自宅にいるような」温かい第一級のサービスを提供することです。
あなたのミッションは、コミュニティをサポートし、すべてのチームが第一級のプロダクトと優れたサービスを提供することを確実にすることです。
日常業務では以下を担当します:
- Boundless Homes、Boundless Hub、Boundless Education Centerの立ち上げ支援および維持管理、関連ユーティリティの管理
- 現地のオペレーション、カスタマーエクスペリエンス、教育チームと密に連携し、家具やデザイン要素の設置
- メンテナンス計画を策定し、Boundless Homes、Boundless Hub、Boundless Education Centerの監査と問題の早期発見・対応
- 各施設で発生したメンテナンス問題を記録し、作業履歴を構築
- 現地チームと連携し、問題解決やサポート提供
- 内部チームおよび現地パートナーと協力し、問題を迅速に解決（目標24～48時間）
- すべての物件と技術詳細を把握し、システムに記録
- 将来のリクエストや問題に備えた備品の在庫管理
- コホート移行プロセスの管理、Boundless Homesが新しい家族のために良好な状態で維持されるようチェックアウト前監査、塗装、家具移動・設置
- 改修・建設作業の進行管理
- 必要に応じてサービスパートナーシップ構築
- 問題解決や新規設置支援の業者管理
- ユーティリティ、家具、デザイン面での施設立ち上げ準備
- 技術的詳細の記録
- 各コホート終了前の監査実施・記録
- 問題解決は原則24時間以内
- 配管工、電気工、インターネット専門家、引越し業者とのサービスパートナーシップ構築
🫶 応募条件
- 基本的な英語力
- ホテル、アパートホテル、観光用アパートなどでのメンテナンス職の実務経験2年以上
- 鎌倉または近隣に居住し、日常通勤可能
💥 待遇・メリット
- あなたの技術力と専門知識に対する信頼
- 利益分配プランへの参加機会
- 個人の成長と学習の機会
- 法定休暇および祝日
- 宿泊施設やアメニティの割引利用
✨ 選考プロセス
- 1.ビデオ面接（経験に関する4～5の主要質問に回答）
- 2.採用チームとの初回面談（30分）
- 3.現地マネージャーとのオンサイト面談（60分）
- 4.CEOとの最終確認（45分）
プロセスは状況に応じて変更される場合があります。
Boundless Lifeでの勤務についてさらに知りたい方は、私たちのストーリーをご覧ください。
👋 About Boundless Life
Boundless empowers remote workers to experience - with their families - the nomad lifestyle many people without children have been enjoying for years. It creates a complete "live abroad" immersive experience for families looking to get the most of what the digital age and the world can offer.
Through premium kid-friendly lodging and a cutting-edge education system that follows the children wherever they go, Boundless brings together a community of like-minded families who want to explore the planet while working remotely and having a positive impact on their lives and the world.
Since we were founded in 2021, we have quickly grown to 7 locations across two continents and close to 100 team members of different nationalities.
We’re continuing to grow at a fast pace. We’re opening 2 new locations in LATAM and have ambitious goals to empower people to have more fulfilling lives by designing a lifestyle enabling balance, growth, and deeper connections with ourselves, our families, nature, and the world.
🙌 The Role
This is a locally based role, as such you are required to live in Kamakura or nearby. Your main role is to provide the best experience possible to our families through first class service and a positive ‘can do’ attitude. We are an inclusive company and look for team members that actively involve themselves in our community of team members and families. Building strong relationships with team-members and families is very important to us.
Vision & Mission
Our vision is to provide warm, first class service to our families making them feel at home wherever they follow the Boundless journey.Your mission is to support the communities living by ensuring a first class product and outstanding service is provided by all teams.
During your day to day, you will be responsible for:
- Support the launch of and manage the maintenance of Boundless Homes, Boundless Hub and Boundless Education Center and the utilities associated with those.
- Work closely together with the Operations, Customer Experience and Education teams on location to set up the furniture and design elements of the Boundless Homes, Boundless Hub and Boundless Education Center.
- Ensure a maintenance plan is put in place to audit the Boundless Homes, Boundless Hub and Boundless Education Center and proactively identify and address issues and gaps.
- Log the maintenance issues identified for the respective location with all relevant details to build a history of issues and work executed.
- Work closely together with the Operations, Customer Experience and Education teams on location to resolve potential issues or provide support.
- Manage and resolve issues that arise in partnership with internal teams as well as with local partners in a timely manner; aiming for a 24-48 hr resolution.
- Be knowledgeable of all properties and their technical details, which should be added to a system, in preparation to address issues that arise as well as lead the logging of these details.
- Create an inventory of items needed to support potential upcoming requests and issues.
- Create a process and manage the transition of each cohort to ensure the Boundless Homes are maintained and in good condition for a new family to enter; this involves a pre check-out audit, painting, moving furniture, setting up furniture.
- Support any renovations and construction work that may take place to ensure it is progressing as expected and planned.
- Work closely with the Operations Manager to build service partnerships that can be leveraged as needed.
- Manage contractors that are supporting issue resolution or the setup of new Boundless Homes or a cohort transition to ensure work is executed on time and progressing as expected.
- Ensure Boundless Homes, Boundless Hub and Boundless Education Center are set up for launch in regards to utilities,furniture and design.
- Ensure all technical details regarding Boundless Homes, Boundless Hub and Boundless Education Center are logged.
- Conduct and log audits prior to the end of each cohort.
- Ensure issue resolution is within 24 hours unless not possible.
- Set up service partnerships with plumbers, electricians, internet specialists and movers.
🫶 About you
- Basic English is required.
- At least 2 years of professional expertise in a Maintenance role within hotels, aparthotels, tourist apartments or similar.
- Live in Kamakura or nearby, in order to commute daily.
💥 What’s in it for you
✨ What's Next?
1.Video interview to answer 4-5 key questions about your experience.
2.First call with our Recruitment team (30 min).
3.On-site interview with our Location Manager (60 min).
4.Final check-in with our CEO (45 min).
The process might change slightly as we go along, we will keep you posted at all times.
Want to know more about working at Boundless Life? Check out our story!
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