OBJECTIVES:
- "Partner” with the business in a true “IT as a Service” environment; provide resilient, best-in-class, cost-efficient IT Services to all ELEs in your Zone;
- Together with the Regional IT Infra Director, responsible to provide (build & run) IT Infra services to all ELEs in your Zone;
- Lead the IT transformation program to segregate IT Infra assets and isolate IT Solutions in your Zone;
- Install IT governance processes (IT Service Management) for your Zone.
KEY ACCOUNTABILITIES:
IT Strategy & IT Service Management
- Engage with IT Director to define the IT strategy for the zone; Manage the annual IT budget for the zone; Support the Zone Business Leader with enrolling of new companies.
- Implement a true “IT as a Service” Model (for IT Infra services); Act as “Managed IT Service Provider” towards internal IT customers; build a network & foster a productive relationship with key business leaders;
- Monitor and Report on IT service quality, as well as customer satisfaction against agreed KPIs and Service Level Agreement (SLA) performance indicators.
- Build and Manage your IT team, distributed over multiple countries/ELEs; Cooperate with the Regional IT Infra/Governance teams; Ensure consistency, Foster collaboration, Promote synergies and share good practices/methodologies across ELEs in your Zone;
- Build/Provide a portfolio of IT Business Services that meet the business needs at the right level of investment; Plan, organise and manage the Zone IT team to deliver and exceed the contracted SLA performance of the respective IT services.
IT Infra & Security
- Together with the Zone Business Leader & Regional IT Infra Director (co)define the IT Infrastructure Strategy, priorities, roadmap, etc. for your Zone.
- Daily Steer your Zone IT Infra team to provide best-in-class IT Services to the ELE’s; accountable to run IT Infrastructure services, projects within budget/time/scope/quality
- Ensure reliable operations of future state, segregated Zone (see Transformation Program: actively Manage the transformation of all Legacy Infrastructure into a segregated landscape, supported by the Zone & Regional IT Infrastructure Team).
- Ensure Group/Regional IT (Infra and Security) standards are implemented and adhered to;
- Monitor the execution of all operational activities (“First line of defence”) and periodically Audit IT Infra & Security postures (in cooperation with Group IT 3rd line of defence team).
IT Solutions
- Together with the Zone Business Leader (co)define the IT Solutions Strategy, priorities, roadmap, etc. for your Zone.
- Daily Steer the Zone IT Solutions team to provide best-in-class IT Services to the ELE’s; accountable to run IT Solutions services, projects within budget/time/scope/quality;
- Subscribe to transversal or dedicated/shared (ITAAG) IT Solutions, and provide L1/L2 Support for instantiated (ITAAG) IT Solutions.
- Ensure Group IT Solutions standards are adhered to;
- IT Governance & Transformation Program.
- Drive the Transformation program to re-architect & re-engineer IT Infrastructure and Solutions for ELEs in your Zone;
- Install standardized IT cost (TCO) management, as well as IT Project Management and IT Service Management practises across all ELEs in your Zone;
- Ensure IT Services are run in compliance with regulation; Assist with response to regulatory audits;
REQUIRED PROFILE
- Master’s Degree in Computer Science (M.S.) or related field from a four-year college or university; an MBA or equivalent is desirable but not required.
- Project Portfolio Management (PMI, or other), ITIL (PMP & ITIL Foundations certification is must) others like (Scaled) Scrum, COBIT, TOGAF, … is desired.
- Lean methodology (Six Sigma, or other) is a plus.
Experience
- 5 years of work experience in a similar function.
- 5-10 years of (project/) program management in an IT environment (for ERP-like implementations, in an international environment) preferably in an industrial or process driven environment, ideally in the laboratory industry.
Competencies & Skills:
- Entrepreneurial thinking and flexibility to change; Ability to work in a complex and challenging international environment.
- Proven excellence in managing multiple reporting lines across different teams, businesses (5 years of experience); hands-on leadership of a distributed international team is desired.
- Core competences: Product strategy & planning; Program/Project Portfolio management; Product Life Cycle Management; Risk Management; IT Service Management; Regulated Environments; People Management & Emotional intelligence; Presentation & Communication; Enterprise Architecture.
- IT Service Management (practices/framework) experience is a plus; proven ability to install/enhance IT processes to drive efficiency, quality, and cost-effective solutions; 5 years relevant experience in IT Service Delivery field; ideally in the regulated GxP/HIPAA environment.
- Strong financial acumen and ability to develop budgets, controlling and reporting.
- Experience in managing international customers successfully.
- Excellent organization and prioritization skills.
- Very good communication skills (concise writing and orally convincing); Experience presenting to executive management.
- Empathy and strong interpersonal skills, stress resistant and flexible work attitude; strong customer service mind-set.
- High energy to drive rapid and ongoing change. Lead by example.
- Decisive, resilient for setbacks/changes, organization sensitive, realistic, ownership, thinking in solutions, persistent, structured; Courage and self-confidence to take initiative; deal with risks and empower others.
- Analytical person and self-starter; ability to work under minimal supervision. Ability to develop a clear and realistic vision on what needs to be done in near and mid-term future to ensure continuity and improve business results.
- Action-oriented problem solver, able to oversee the big picture and dive into the details when needed (can switch between overview and details).
- Fluent spoken and written English.
- Good knowledge of working with tools like Microsoft Project, Gantts, Excel.
Technical
- Familiar with: BPMN, UML; SCRUM methodology, CMMi; GxP (GAMP5), GDPR.
- Strong background in IT Service Management, experience in working with IT Service Management Systems (ServiceNow, ...).
- Experience consolidating & analysing (larger sets of) data from multiple data sources, for executive reporting purposes.
- Knowledge of COBIT will be a plus.
- ITIL certification will be a plus.
