About the Team
Being part of Meesho's Fulfilment and Experience team as Zonal Head - Logistics as a Platform - Last Mile (LAAP - LM) will zip you to the cockpit of our ever-burgeoning rocketship, where you get to directly shape the experience of the country's next billion e-commerce users.
We are an eclectic mix of 100+ professionals with diverse skill sets ranging from running operations/support, supply chain know-how, analytics and the holy grail, first principles problem-solving
At Meesho, we are trying to do what's never been done before - taking e-commerce to the masses. This leaves us with no choice but to completely reimagine logistics from the ground up, to cater to our customers' price and delivery expectations. That means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain to change how folks think about e-commerce not just in India, but globally.
We are strong believers in fun at work. With monthly F&E happy hour sessions, informal team outings, internal virtual water cooler chat sessions, there’s never a dull moment with us :).
About the Role
As Zonal Head LAAP - LM, you’ll lead your own team and drive the expansion of the last mile network for LAAP. You’ll onboard partners to do last-mile delivery and own the service and cost metrics for first mile and middle mile operations. You’ll manage a team of cluster managers and leads to help drive the vision of the network. You’ll continuously work towards identifying gaps and providing recommendations for improving the processes.
What you will do
- Own the onboarding and training of new partners for last mile for your zone
- Track and own the performance of different partners in your cluster
- Ensure compliance with operational processes
- Own and drive key operational metrics end to end and achieve performance targets
- Manage a distributed team of cluster managers to drive the vision of the program
- Drive inputs to the product roadmap for improving the overall ops tech
- Drive the overall ops and network design implementation on ground
What you will need
- Graduate or Post Graduate degree in any discipline from a premium college
- 5-7 years of experience working in the e-commerce logistics domain
- Exposure of partner onboarding and training in the first mile and mother hub operations
- Experience in hiring and managing a distributed operations team
- Exposure of working in control tower and field operations will be a plus
About us
Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.
Our Mission
Democratising internet commerce for everyone- Meesho (Meri shop) started with a single idea in mind -to be an e-commerce destination for the next billion Indian consumers and enable 100 million small businesses to succeed online. We provide sellers with a range of industry-first benefits such as zero commission and the lowest shipping cost. Over 1.75 million sellers are registered on Meesho, growing their business by tapping the company’s massive customer base, state-of-the-art tech infrastructure, pan-India logistics at the lowest cost through third-party logistics providers in an 'Everyday Lowest Cost' channel for sellers. Affordable, relatable merchandise mirroring local markets has helped us make inroads with first-time internet users in the country. We cater to an underserved and unique customer base and cover every serviceable pincode in the country. Our unique business model and continuous innovation has enabled us to become the first Indian horizontal E-commerce company.
Culture and Total Rewards
Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent. Total rewards at Meesho comprises of a comprehensive set of elements - monetary, non monetary, tangible and intangible in nature. Our 11 guiding principles, or "Mantras," are the backbone of how we operate - influencing everything from recognition and evaluation to growth discussions. Daily rituals & processes like “Reflections”, “Listen or Die” , Internal Mobility Program, Talent Reviews, Continuous Performance Management - all embody these principles.
We provide market leading compensation - both cash and equity-based - specific to job roles, individual experience and skill along with our employee centric benefits and work environment. We focus extensively on holistic wellness - through our MeeCare Program - encompassing benefits and policies across physical, mental, financial, and social wellness aspects. This includes extensive medical insurance benefits for employees and their families, wellness initiatives like telehealth, wellness events, and gym & recreational discounts etc. To support work-life balance, we provide generous leave policies, parental support benefits, retirement benefits, and learning and development assistance. Through gratitude for stretched work, personalized gifts, engagement & fun at work - we promote employee delight at the workplace. Many other benefits such as salary advance support, relocation assistance, and flexible benefits plans further enrich the Meesho employee experience.
