XM Success Manager, Scale
Why We Have This Role:
The XM Success Team is at the heart of Qualtrics. We consult with our customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their business goals and challenges and we provide them with best practice insight and solutions.
Qualtrics is seeking a Manager for the AMR Scale Team in XM Success to be located in Mexico supporting our Enterprise and Corporate customers. This individual will lead a team of Scale XM Success Managers to ensure our customers are lifetime Qualtrics champions.
We are looking for a driven and resourceful leader to manage our team of Scale XM Success Managers and have a huge impact on customer retention and expansion. We have impressive members on the team, and are always looking for more amazing talent.
How You'll Find Success:
You will know you are doing a great job when your team’s customers renew and expand their usage of Qualtrics. Team members can depend on you for guidance. You can train and mentor your team, provide direct and actionable feedback and are an excellent communicator. You care about the customer experience, are detail-oriented and love insight driven actions! You are resourceful in the face of challenges and refuse to give up until our clients succeed.
Metrics will include the AMR Scale, Corporate and Enterprise CUs Renewal Rate and Corporate and Enterprise CUs Growth targets. Also ensuring the team is hitting their weekly activity metrics.
How You'll Grow:
You will have the opportunity to develop and refine your leadership skills managing a high performing global team. You will collaborate closely with other leaders in Scale, Digital and XM Success. You will also have the chance to enhance your skills in customer relationship management, data analysis, and strategic planning. Partnering with our sales, marketing, and product teams, gaining exposure to different aspects of the business and expanding your knowledge of customer success strategies. We are committed to investing in the growth and development of our employees through continuous learning and professional development opportunities.
Things You'll Do:
What We're Looking for on Your Resume:
What You Should Know about this Team:
The Customer Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. We understand their goals and, as trusted advisors, will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for scrappy individuals to join our team and have a huge impact on customer retention and expansion. We have impressive members on this team, and are always looking for more amazing talent!
Our Team’s Favorite Perks and Benefits
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.